Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

Authentic reviews

Because your trust is essential, all reviews undergo a rigorous control procedure, from their collection to their moderation, through to publication, to guarantee maximum reliability. Learn more

Add to your preferred sources

4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

This summary is AI-Generated

Thanks for your feedback!

Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
The booking and payment was so easy, confirmation was immediate and all explanations and information clearly shown.
Experience from: 14 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Everything was easy and great!
Experience from: 1 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Just found the registration and payment a bit frustrating and time consuming
Experience from: 7 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Simple to use so just hoping my reservation works out 🤞
Experience from: 18 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Very easy and clear to use
Experience from: 6 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Grote parking, veel plek. Dus geen deuken. Systeem van reservering en uitrijden werkt prima. Goedkoop, maar ook geen luxe zoals je bij Q park gewend bent. 3 Dagen veilig geparkeerd dicht bij het hotel.
Experience from: 2 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
Much easier to register than other parking apps
Experience from: 9 May 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
A bit expensive but worth it!
Experience from: 25 Apr 2022
A. A.
13 May 2022
Verified review
Collected and verified by Verified Reviews
1. wasn't clear enough for me to get into the parking .2 the machine did not recognize my car number so could not enter unless I got a ticket which I did.3 on departure could not get out unless I paid the parking again, The staff were very helpful at the ticket office but they insisted that I had booked but had NOT paid.I showed them all the correspondace from one park to show that I had paid even for the extra hour which I did pay but I still had to pay again.I am not inpressed at all.4. Further info was sent to me on my e mail on the day after I departed from my home and since I was going on holiday I did not take ,no laptop or any other device so your last message sent to me with ref to possible problems and what to do was no good as I did not get it untill I returned.
Experience from: 27 Apr 2022
Reply from Onepark.co

Dear Robert, thank you for your comment and we are sorry to hear that you had problems with your booking. We would like to inform you that we have checked in the system and it states that you are already in contact with the corresponding department. Please note that the access information is given on the plattform and as well in your confirmation email. We invite you to contact us for your next booking in order to help you finding a suitable parking for you.
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Easy to navigate with clear instruction
Experience from: 4 May 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
This was very straightforward, I hope it is not too good to be true!
Experience from: 4 Jun 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
You were quick it was bank that was slow!
Experience from: 24 May 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Very easy to use, reseved parking space in the middle of paris. Couldn’t be beter
Experience from: 5 May 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Easy and straight forward automated process
Experience from: 5 May 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Smooth process
Experience from: 23 Jul 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Good booking experience, look forward to see how the valet works in Lille.
Experience from: 7 Jun 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
easy access, cheap, close to schiphol, all good
Experience from: 26 Apr 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
No problems.
Experience from: 1 May 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
It was very simply
Experience from: 30 Apr 2022
A. A.
10 May 2022
Verified review
Collected and verified by Verified Reviews
Easy to purchase and perfect location. Not clear how to enter and leave the car park. We had to call the carpark operators to be able to leave the carpark.
Experience from: 30 Apr 2022