Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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A. A.
18 May 2022
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After cancellation received money in 3 days.
Experience from: 9 May 2022
A. A.
18 May 2022
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easy to book
Experience from: 21 May 2022
A. A.
18 May 2022
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Very easy
Experience from: 7 May 2022
A. A.
18 May 2022
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Excellent
Experience from: 21 May 2022
A. A.
18 May 2022
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Easy to use
Experience from: 5 May 2022
A. A.
18 May 2022
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Fine! I just was not able to book the package weekend deal and ended up paying more.
Experience from: 6 May 2022
A. A.
18 May 2022
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Simple, easy to use and to navigate and find what I want. Good service!
Experience from: 6 May 2022
A. A.
18 May 2022
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Was charged but didn’t park
Experience from: 6 May 2022
Reply from Onepark.co

Dear client, thank you for your comment and we are very sorry to hear that you coudln't make use of your booking. However, we have checked in the system and we can't find any email from you explaining the situation. Please note, that you can contact our customer service via our contact form which you can find on our website: https://www.onepark.co/contact

Reply from A. A.

I just did and they're not gonna refund, so...

Reply from Onepark.co

Dear client, thank you for your reply. We have checked in the system and your booking had already finished when we received your email. When you make a booking with one of our partners, we automatically book a parking space for you. This spot is therefore no longer available for sale. Is it always recommendable to contact us as soon as you have an issue with the booking in order to help you the best.

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A. A.
18 May 2022
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The service provided is good. Location is good and safe But some points can be improved. 1. Tell up front that 3rd floor is reserved for Onepark customers. Now we need read the small signs in the parking places and drive floor by floor to look for right place to park our car. 2. In the evening when we arrived the main exit for the parking is closed. We need to search where we can go out. Mark it better where to exit! 3. The entry is not clear where it is located to get in. Also lift can not operate or not clear how to operate. We need to use stairs with our suite cases go down 3 floors.
Experience from: 1 May 2022
A. A.
18 May 2022
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I booked a parking place for 2 weeks in the MERCURE LYON CENTRE CHARPENNES. Online ordering went smoothely. I would prefer Paypal, but not (yet) available. Car stood safe in an underground car park. Friendly service at the hotel. Recommended!
Experience from: 3 May 2022
A. A.
18 May 2022
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Au top! Service de qualité avec une equipe en or. Je recommande
Experience from: 7 May 2022
A. A.
17 May 2022
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Easy and quick to use
Experience from: 25 Jun 2022
A. A.
17 May 2022
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In dense and older urban areas, navigation can be challenging. We had no serious difficulties finding the location. Once we arrived, directions from Onepark were superb. The steep entrance to the lower floor surprised us although it was manageable. The staff at the hotel are marvelous, patient and helpful. The location here was a reasonable and enjoyable walk to Bellecour, Vieux Lyon and over both rivers. The price was marvelous.
Experience from: 8 May 2022
A. A.
17 May 2022
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Great experience for reasonable price. Would def use them again
Experience from: 6 May 2022
A. A.
17 May 2022
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Best car park app
Experience from: 26 May 2022
A. A.
17 May 2022
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Nice service
Experience from: 4 May 2022
A. A.
17 May 2022
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Very good easy and cheap parking in Paris
Experience from: 9 May 2022
A. A.
17 May 2022
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everything was god except the fact i didn’t know before i booked it - the limitation to the single entry/exit to the parking. as i booked it for a few days i would appreciate the privilege of using my car during that time.
Experience from: 2 May 2022
Reply from Onepark.co

Dear client, Thank you for your comment and we are sorry for the inconvenience. However, we would like to inform you that you will find the information about the single entry and exit before confirming your booking (in the car park information in the "Features" section), on the right hand side where your dates are listed and in the booking summary before confirming your booking. Some car parks do offer to add this option to your booking. If this is the case you can add by yourself this option before confirming the booking. We invite you to contact us for your next booking so that we can help you find a car park according to your needs. You can contact us through our contact form that you will find on our website: https://www.onepark.co/contact
A. A.
17 May 2022
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Efficient and logical...unlike the rest of CDG...
Experience from: 8 Apr 2022
A. A.
13 May 2022
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Neat parking garage, staff was helpful.
Experience from: 4 May 2022