Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
9 Jun 2022
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Great experience, fast and easy
Experience from: 30 May 2022
A. A.
9 Jun 2022
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In the parking everything was good. Nice treatment and clear. Due to the work around the parking area. It was not easy to find the entrance. Regards,
Experience from: 29 May 2022
A. A.
8 Jun 2022
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I don't know why one has to register and provide you with credit card details to book. You could make it a choice not a necessity. Furthermore, even though I tried to log in using my Google credentials, it didn't work. Also, when I tried to sort by distance from the airport, it did nothing of the sort, with parking 25 minutes away being shown higher than those a few minutes away.
Experience from: 2 Jun 2022
A. A.
8 Jun 2022
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Very well located, great price and very friendly service
Experience from: 31 May 2022
A. A.
8 Jun 2022
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Payment options are VERY limited. Only credit card...
Experience from: 27 May 2022
A. A.
8 Jun 2022
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Nothing more to tell
Experience from: 6 Jun 2022
A. A.
8 Jun 2022
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nice service but extra hassle to get your ticket validated
Experience from: 26 May 2022
A. A.
7 Jun 2022
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I normally fly from Alicante and have used a valet car park for the last 7 years who are exceptional so this will be my first time using this company but the booking experience was good.
Experience from: 11 Sept 2022
A. A.
7 Jun 2022
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Impressed by ease of use
Experience from: 28 May 2022
A. A.
7 Jun 2022
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All as stated. No problems.
Experience from: 15 Jun 2022
A. A.
7 Jun 2022
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It would be helpful to have a better explanation of the procedure on the booking website. I did not know that I needed to bring both my ticket and booking number to the Accueil office on floor -1. Fortunately I guessed correctly, but not everyone will, especially foreign visitors booking in other languages.
Experience from: 27 May 2022
A. A.
7 Jun 2022
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easy to use site. Excellent prices.
Experience from: 1 Jun 2022
A. A.
7 Jun 2022
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Very easy to book, great price for a major city
Experience from: 28 Jun 2022
A. A.
7 Jun 2022
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Very satisfied
Experience from: 26 May 2022
A. A.
7 Jun 2022
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Ras le parking disponible sans problème malgré le jour ferie
Experience from: 26 May 2022
A. A.
7 Jun 2022
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No issues. First time using one of these parking lots and we did not understand initially how to open the gate/ entrance, but once we figured this out it is very simple and easy to use.
Experience from: 26 May 2022
A. A.
7 Jun 2022
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The parking is great, cheaper than the other parkings, but a bit more to walk. The staff was great, they answer the phone at any time. I recommend them!
Experience from: 22 May 2022
A. A.
7 Jun 2022
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All went well
Experience from: 28 May 2022
A. A.
7 Jun 2022
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Booked online, very easy to do.
Experience from: 12 Jul 2022
A. A.
5 Jun 2022
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Very easy to choose and book your carpark of choice.
Experience from: 23 May 2022