Reviews for Onepark.co

Total: 6 901 reviews since 20/12/2020

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4.3

Based on 1 107 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

408 reviews mention the digital experience, with 89% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 94% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
22 Jun 2022
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Booking was easy and, when I had to change my dates, that was easy too. Excellent service.
Experience from: 22 Jun 2022
A. A.
15 Jun 2022
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All was ok
Experience from: 9 Jun 2022
A. A.
15 Jun 2022
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Easy to use and in English language
Experience from: 6 Jul 2022
A. A.
15 Jun 2022
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Very easy to book. Even cheaper than going through other Web-Sites. It is not the first time I book with onepark. I will do it more often. Always when I need a parking space or I must leave my car at the airport! The only thing is that it doesn't work with ING in Spain. The restrictions are very heavy. They promised to solve the problem with the bank.....
Experience from: 11 Jun 2022
A. A.
15 Jun 2022
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Easy to find and access the parking with the details I had in the email.I would say good prices as well considering the location the parking was.initially done the booking wrong (my fault) and payment gone trough, I haven’t been taxed for cancellation and the money was returned in seconds although my card was from a different country and on the cancellation they’ve said it would take 10 days.
Experience from: 11 Jun 2022
A. A.
15 Jun 2022
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Very good experience.
Experience from: 16 Jun 2022
A. A.
15 Jun 2022
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Very clean and easy to use.
Experience from: 13 Jun 2022
A. A.
15 Jun 2022
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Very easy and quick to use.
Experience from: 14 Jun 2022
A. A.
15 Jun 2022
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Quick and easy
Experience from: 26 Jul 2022
A. A.
15 Jun 2022
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Super easy to book and location is great too
Experience from: 7 Jul 2022
A. A.
15 Jun 2022
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The protocol says that we need to inform the booking number at the parking gate, but no such process had been followed there.
Experience from: 4 Jun 2022
A. A.
15 Jun 2022
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The booking was really straightforward. Nothing to complain. I received my code via email and SMS almost instantly
Experience from: 6 Jun 2022
A. A.
15 Jun 2022
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Efficient, timely, well priced, friendly service and very reliable. Would recommend to everyone.
Experience from: 20 May 2022
A. A.
15 Jun 2022
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Really easy.
Experience from: 21 Jun 2022
A. A.
15 Jun 2022
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Easy to buy online, through the App. The parking was very near to my hotel in Paris. No troubles to find a spot when I arrived everyday. The use of the code on the keypad was easy. Congrats for the service.
Experience from: 6 Jun 2022
A. A.
15 Jun 2022
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Easy to book. Easy to find! Relatively straightforward!
Experience from: 3 Jun 2022
A. A.
15 Jun 2022
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Very satisfied. Easy to book, type a code to get in and out of the car park. It really couldn't be simpler.
Experience from: 11 Jun 2022
A. A.
15 Jun 2022
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Great experience.
Experience from: 16 Jun 2022
A. A.
15 Jun 2022
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Amazing experience !! Simplistic and convenience interface to book parking in super busy city areas.
Experience from: 16 Jun 2022
A. A.
15 Jun 2022
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Experience from: 7 Jun 2022