Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
4 Jul 2023
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Need pay twice
Experience from: 24 Jun 2023
A. A.
4 Jul 2023
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Exit and entrance is always a challenge but the parking spaces inside are quite spacious.
Experience from: 20 Jun 2023
A. A.
4 Jul 2023
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all fine
Experience from: 9 Jul 2023
A. A.
4 Jul 2023
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Price too high for the offered power charging
Experience from: 2 Jul 2023
A. A.
4 Jul 2023
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Completely dissatisfied. I came back yesterday afternoon with a family of 5 (including small childrens). The shuttle phone did not work. I had to take taxi to parking lot. Parking was closed . After one hour of calling French number I was ready to call the police . Finally someone came and opened the parking . I want a refund not only for the taxi but for the entire parking stay as you have failed to deliver your service
Experience from: 22 Jun 2023
A. A.
4 Jul 2023
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We went to La Rochelle Novotel Parking an everythingm just worked perfect!
Experience from: 24 Jun 2023
A. A.
4 Jul 2023
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Good choice for parking in paris
Experience from: 7 Jul 2023
A. A.
30 Jun 2023
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IN AND OUT VERY FAST
Experience from: 21 Jun 2023
A. A.
30 Jun 2023
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Too expensive
Experience from: 18 Jun 2023
A. A.
30 Jun 2023
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Easy to use website. Good value for money. Convenient.
Experience from: 21 Jun 2023
A. A.
30 Jun 2023
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Whole process really easy.
Experience from: 5 Jul 2023
A. A.
30 Jun 2023
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Site was good other than somewhat confusingly having to authorise a zero euro entry before completing the actual payment.
Experience from: 4 Aug 2023
A. A.
30 Jun 2023
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Easy to use booking system. The car park was easy to find and One Park's instructions for gaining entry were clear. When I entered the car park I found two parking spaces that were closed off with movable barriers or cones. However, it wasn't clear if these were spaces reserved for OnePark customers - I parked in one of those spaces, and there were no problems. However, it would have been useful if there had been a sign attached to the barrier with my reservation number.
Experience from: 21 Jun 2023
A. A.
30 Jun 2023
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Smooth experience, good details on every car-park, works great!
Experience from: 4 Jul 2023
A. A.
30 Jun 2023
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User friendly and easy to book
Experience from: 17 Aug 2023
A. A.
30 Jun 2023
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Very happy
Experience from: 18 Jun 2023
A. A.
30 Jun 2023
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No one yo call - I coujd not make the booking Took hours and I got nowhere
Experience from: 18 Jun 2023
A. A.
28 Jun 2023
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Easy to use
Experience from: 22 Aug 2023
A. A.
26 Jun 2023
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First time I book OnePark. Arrived at Girona airport 2hours before my flight departure and put my car at the AENA parking as required by OnePark on the booking document. Several hours after arriving in Belgium (my final destination), got a message of OnePark, informing me that the license plate of my car had not been recognized by AENA cameras. The same message requesting me to go to the parking manual casher and require them to register my car according to OnePark contract and not according to AENA expensive fares. I immediately sent a message calling for OnePark help. So far, just automatic reply promising prompt reaction. Since 48h, nothing. Most likely, next Wednesday, upon returning at Girona Airport I’ll have to pay full AENA fares in addition with the already the OnePark fare. It will be double punishment. Why should I be happy with OnePark?
Experience from: 16 Jun 2023
A. A.
26 Jun 2023
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Easy booking, simple entry/exit. Value for money
Experience from: 12 Jun 2023