Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
9 Jul 2023
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The site could do better on usage and clarify on where the parking is being booked.
Experience from: 11 Jul 2023
A. A.
9 Jul 2023
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Site was easy to use but hard to find, the sign looked different than picture to enter garage. Very friendly staff
Experience from: 6 Jul 2023
A. A.
9 Jul 2023
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Nothing to say, really. 5 stars. Booking, pricing, administration etc all fine.
Experience from: 12 Oct 2023
A. A.
9 Jul 2023
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Great process. Booking, reminders, clear code and instructions throughto arrival at carpark
Experience from: 6 Jul 2023
A. A.
9 Jul 2023
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Small boxes for my car
Experience from: 17 Jul 2023
A. A.
9 Jul 2023
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We had a great experience. We will do all of our bookings with you
Experience from: 13 Jul 2023
A. A.
9 Jul 2023
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From start to finish it was a great experience, Quick and easy to book online. A lovely lady was waiting for us when we arrived and when we returned. Would definitely recomend this company for stress free parking at the airport.
Experience from: 7 Jul 2023
A. A.
9 Jul 2023
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Alot of water collected in the 2nd floor after the rain.
Experience from: 3 Jul 2023
A. A.
9 Jul 2023
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Perfect
Experience from: 1 Jul 2023
A. A.
9 Jul 2023
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Smooth!
Experience from: 7 Jul 2023
A. A.
9 Jul 2023
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Once registered the rest was smooth and easy. More description of the exact location would be appreciated. I can't use map references.
Experience from: 9 Aug 2023
A. A.
9 Jul 2023
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Everything was ok.
Experience from: 28 Jun 2023
A. A.
9 Jul 2023
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Easy access and great information
Experience from: 30 Jun 2023
A. A.
9 Jul 2023
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It was easy to reserve a space online, as well as pay. We'll certainly use Onepark again.
Experience from: 27 Jun 2023
A. A.
7 Jul 2023
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The order in itself was ok, but the services offered in the parking were poor, that is the plate number was not recognized, we were advised by staff to take a ticket, when leaving the same happened, we had to explain again the situation and eventually we left the parking, not paying the ticket, as the reservation was already paid. For this situations, when foreign plates are not read correctly the customer should be able to insert his order number for not being obliged tot take a ticket.
Experience from: 29 Jun 2023
A. A.
7 Jul 2023
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easy to use pre-paid parking
Experience from: 1 Jul 2023
A. A.
6 Jul 2023
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Driving round the car park at BCN Terminal 1 is not easy. Entrance to each floor is not clear. A prepaid ticket needs to be validated but that was not clear. The details did not explain that or where to find the booth to validate. Aena officials in the main terminal did not know what advice to give. All this delayed our exit after a long journey.
Experience from: 22 Jun 2023
A. A.
5 Jul 2023
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Very difficult to determine how pricing works. Please explain clearly when our first day ends, and when we are charged for a second day. The rate we paid exceeded the amount listed in your rate schedule. Other than that, we were very happy.
Experience from: 7 Aug 2023
A. A.
4 Jul 2023
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Easy reservation process…
Experience from: 18 Jul 2023
A. A.
4 Jul 2023
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Good selection of car parks, easy to pay and access and departure straightforward.
Experience from: 23 Jun 2023