Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
18 Jul 2023
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It was easy and clear
Experience from: 6 Jul 2023
A. A.
18 Jul 2023
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Sempre perfecte. Econòmic i fàcil. Molt recomenable.
Experience from: 13 Jul 2023
A. A.
18 Jul 2023
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there was some difficulties and tried to contacted with the company, but only can reach a french speaking costumer service machine.
Experience from: 5 Jul 2023
A. A.
18 Jul 2023
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Highly recommended
Experience from: 16 Jul 2023
A. A.
18 Jul 2023
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Parking space secure. Clean. Easy booking. Parking is small for a limousine
Experience from: 8 Jul 2023
A. A.
18 Jul 2023
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Secure and affordable underground parking! I reserve this space every time I visit Paris. For small cars only... unless you are very brave!!!
Experience from: 15 Jul 2023
A. A.
18 Jul 2023
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easy and informative
Experience from: 12 Jul 2023
A. A.
17 Jul 2023
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Quick, easy, and price ok.
Experience from: 10 Jul 2023
A. A.
17 Jul 2023
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Excellent
Experience from: 12 Jul 2023
A. A.
17 Jul 2023
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great
Experience from: 14 Jul 2023
A. A.
17 Jul 2023
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We had made a reservation but when we arrived at the carpark the machine would not accept our code. We contacted the customer services but no assistance was given. At this stage a queue had formed and the french lady behind us came to our assistance. We showed her the reservation and she tried to assist but the woman in customer services would not open the barrier. The french woman was annoyed with customer services as she was going to miss her train also. Eventually they issued a ticket to open the gate. However it was not a prepaid ticket as per our reservation so on exit we were charged again. We were charged 34 euro on our credit card for the reservation and then we had to pay another 31 euro on exit. We paid over 66 euro for 3 days parking! I have used effia car parks on numerous occasions without any issues but this time it was a dreadful experience.
Experience from: 6 Jul 2023
A. A.
16 Jul 2023
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Good app on IOS : efficient and fast process
Experience from: 6 Jul 2023
A. A.
16 Jul 2023
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Super
Experience from: 6 Jul 2023
A. A.
16 Jul 2023
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The company I had booked with via one park messaged me to say they could not honor this
Experience from: 25 Jul 2023
A. A.
9 Jul 2023
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Very difficult to navigate . First page asks for arrival and departure date and after selecting car park to be used the following page asked for the return date is asked again. When selecting arrival and departure time the clock adds on two hours- for best reasons unknown so one has to go back and correct it. As previous user of car park the system wouldn’t recognise my pass word. Having selected a new password the system wouldn’t recognise it. I gave up and two days later tried again , password accepted and booking made. A good programmer is needed to improve the software and make bookings easier…
Experience from: 14 Aug 2023
A. A.
9 Jul 2023
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Clear information and easy to navigate.
Experience from: 7 Jul 2023
A. A.
9 Jul 2023
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We needed a place to park the car while we went to England for the weekend. OnePark was a perfect choice.
Experience from: 29 Jun 2023
A. A.
9 Jul 2023
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Easy to navigate
Experience from: 7 Jul 2023
A. A.
9 Jul 2023
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Problem with bank Onepark link
Experience from: 13 Jul 2023
A. A.
9 Jul 2023
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The website is very easy to navagate and there are lot of good options.
Experience from: 7 Jul 2023