Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
8 Aug 2023
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2 time charging for one service i change time 24 at advance but still you charme me 2 times
Experience from: 28 Jul 2023
A. A.
8 Aug 2023
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It was very easy to find. The employees very helpful and the shuttle service immediate.
Experience from: 30 Jul 2023
A. A.
8 Aug 2023
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Entrance to the facility and the parking spaces are tight but it was safe and secure.
Experience from: 2 Aug 2023
A. A.
8 Aug 2023
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Great location in the city. However hard to find, bit of complicated streets to get there.
Experience from: 1 Aug 2023
A. A.
8 Aug 2023
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Great location. Ease of use. Wonderful `customer service!
Experience from: 26 Jul 2023
A. A.
8 Aug 2023
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Easy to book
Experience from: 23 Oct 2023
A. A.
7 Aug 2023
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Simple reservation process online. Not fully automated entry and exit, would have been perfect.
Experience from: 28 Jul 2023
A. A.
7 Aug 2023
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Very unhelpful and inflexible
Experience from: 29 Jul 2023
A. A.
7 Aug 2023
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Location was good for us. However, the charge points for EV’s consist of three wall sockets. With very limited space and not really any charging power. When charging points are advertised, I would expect real possibilities. We had to charge elsewhere.
Experience from: 26 Jul 2023
A. A.
7 Aug 2023
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It's a shame that Onepark's team believe that they can advertise height of the ceiling of the car park as a maximum allowed vehicle height and push back when being challenged about it even though we nearly damaged our vehicle solely because of incorrectly advertised information on their site.
Experience from: 25 Jul 2023
A. A.
4 Aug 2023
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A little hard to find, and my license plate did not register when trying to park. They were however quick to help and the space was fine.
Experience from: 22 Jul 2023
A. A.
4 Aug 2023
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Excellent service. I wouldn't have imagined the opportunity to park in the heart of Paris! This possibility made my travel more fulfilling
Experience from: 30 Jul 2023
A. A.
4 Aug 2023
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Great parking option
Experience from: 24 Jul 2023
A. A.
4 Aug 2023
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Good effective search, great, good value parking.
Experience from: 26 Jul 2023
A. A.
4 Aug 2023
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Super easy to book and proces are reasonable
Experience from: 14 Oct 2023
A. A.
4 Aug 2023
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4 pages for a reserved parking space? Put it on 1 page.
Experience from: 28 Jul 2023
A. A.
4 Aug 2023
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The driver of the valet service Mein Valet Frankfurt was not available on the phone and never showed up at the airport. As asked by the valet company, I tried to call the driver 30 minutes prior to our arrival, but nobody answered the phone (I tried around 30 times to call them, with no success). We had to find a last minute solution and we almost missed our flight due to that. Now I will file a complaint to get reimbursed as the service has not been delivered!
Experience from: 26 Jul 2023
A. A.
3 Aug 2023
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Expensive but the booking process was reasonably painless
Experience from: 14 Aug 2023
A. A.
3 Aug 2023
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Very good!
Experience from: 17 Jul 2023
A. A.
3 Aug 2023
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lastig om een herbestelling met ander datum in te voeren
Experience from: 26 Jul 2023