Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

2 ★

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5 ★

A. A.
13 Sept 2023
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Very easy
Experience from: 10 Sept 2023
A. A.
13 Sept 2023
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In the big cities there are too many suggestions so one has to search through several offers which are not relevant.
Experience from: 8 Sept 2023
A. A.
13 Sept 2023
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Very easy!
Experience from: 9 Sept 2023
A. A.
13 Sept 2023
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Always a great service. Can’t recommend highly enough
Experience from: 9 Sept 2023
A. A.
13 Sept 2023
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it was simple
Experience from: 8 Sept 2023
A. A.
13 Sept 2023
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Easy and pragmatic
Experience from: 9 Sept 2023
A. A.
13 Sept 2023
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La meilleures appli pour réserver votre parking à bas prix!
Experience from: 18 Oct 2023
A. A.
13 Sept 2023
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Great parking in great place.
Experience from: 31 Aug 2023
A. A.
13 Sept 2023
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Excellent
Experience from: 18 Dec 2023
A. A.
13 Sept 2023
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I have try to modify the booking. But charged again the full amount. The its cancelled and returned immediately. But the original booking also cancelled but not refunded. Really worst booking system.
Experience from: 5 Sept 2023
A. A.
13 Sept 2023
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Excellent offers and ease of booking
Experience from: 19 Sept 2023
A. A.
13 Sept 2023
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Very good, no problems
Experience from: 7 Sept 2023
A. A.
13 Sept 2023
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App worked perfect, and the location felt save.
Experience from: 2 Sept 2023
A. A.
12 Sept 2023
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Very convenient and inexpensive...easy booking
Experience from: 4 Sept 2023
A. A.
12 Sept 2023
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Great Service
Experience from: 1 Oct 2023
A. A.
12 Sept 2023
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Customer telephone service needs much needed improvement. I called as I couldn't enter the parking, but I had to move as it was a one way road and no room for other car to pass, so I had to go around while calling customer service. The person that was supposed to help me wanted me to call back again when I was at the entrance of the parking. How is that possible if cars won't way and as I said it was a narrow road and only one way..I wasl alone in the car, and I couldn't just stop in the middle of the road to enter the parking while making a new call, as I was asked to make a new call once I got to the parking lot, how is that even possible if the conditions are as I explained. and just because he couldn't wait a few minutes for me to be back at the gate.. very stressing situation, I had to make a wrong u-turn and skip a red light as he was going to put down the phone and then I was going to be again in step 1..
Experience from: 27 Aug 2023
A. A.
12 Sept 2023
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The ANPR picked up the incorrect plate. I had to take a ticket and get onto customer services. Phone service wasn’t available (Sunday), online help (no response after 24/24). Contact to help via onsite ticket person said - ‘don’t worry it will be ok’! Not 100% certain I will be able to exit!! Car park ok. Spaces a good size. Well located in main tourist centre. Smells of urine and very busy. Didn’t feel very secure. Not 100% certain my car will be in one piece, undamaged. Time will tell!
Experience from: 3 Sept 2023
A. A.
12 Sept 2023
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El lloc i la claredat ha estat perfecte. L'únic problema ha estat a l'hora de trobar l'accés peatonal al parking, que no estava senyalitzat. Els senyals del teclat de Onepark potser també haurien de ser més visibles.
Experience from: 1 Sept 2023
A. A.
10 Sept 2023
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Once you have set-up an account it is very quick and easy to use to make subsequent bookings.
Experience from: 24 Oct 2023
A. A.
10 Sept 2023
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Excellent
Experience from: 23 Dec 2023