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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
"Very easy to book and use."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
10 Sept 2023
Verified reviewThe address is wrong. I spent half an hour figuring out where to enter the carpark because I was directed to route Hanoi, which can only be entered by the side of the road with the tram. If proper directions were given, saying it is allowed to drive on the tram tracks to get to the parking on the other side of the road of the given address, perhaps it would not be so bad. Then, to enter the carpark you cannot use your reservation number, you have to talk to the reception to receive a code. Besides this code, another code is needed to enter P3 and P4, which I did not understand due to the language barrier and lack of information from OnePark. Once inside, it is narrow as other reviews have said, but I managed. However, there was crushed glass from a car window inside P4, so I'm quite worried about my car.
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A. A.
10 Sept 2023
Verified reviewthe booking went reasonably well, but the parking garage offered should have been clearly stated that it is for very tiny cars only. We had a regular European midsize car (Citroen DS), and there was no way to get this car onto the second floor where the onepark assigned slots were. We finally pulled straightdown into the basement, and pulled backwards out from the garage as there was no way to make any turn. My guess is that any car larger than a Smart or the basic version of the Cinquecento has any chance to make it to the second floor. I have been for decades to places in France, Italy and many other European countries, but this was the tiniest parking garage i have ever seen.
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A. A.
10 Sept 2023
Verified reviewGreat parking! Thanks
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A. A.
10 Sept 2023
Verified reviewEasy to use
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A. A.
10 Sept 2023
Verified reviewThe website was clear and comprehensive, and offered booking in English
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A. A.
9 Sept 2023
Verified reviewIt’s very convenient. Only shame is you don’t have a parking closer to Amsterdam center
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A. A.
9 Sept 2023
Verified reviewGreat side with good offers. Quick booking in a lot of cities.
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A. A.
9 Sept 2023
Verified reviewQuick and easy to book, I've used it on another booking previously and was excellent
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A. A.
9 Sept 2023
Verified reviewEasy to use, written in plain English and the navigation and info were really helpful. We were looking for secure, covered parking and this was detailed. Very glad we weren't immediately obliged to download an app.
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A. A.
9 Sept 2023
Verified reviewThe code provided didn't work on entry or on exit. Thankfully the hotel staff were able to assist me and open the gate on both occasions.
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A. A.
8 Sept 2023
Verified reviewThe app is easy to use and is straight forward.
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A. A.
8 Sept 2023
Verified reviewSimple and efficient
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A. A.
8 Sept 2023
Verified reviewWhy the hassle with tickets and exchange them with someone in person. In modern garages all can be ticket less based on license plate.
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A. A.
5 Sept 2023
Verified reviewNo problems
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A. A.
5 Sept 2023
Verified reviewSimple et efficace
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A. A.
5 Sept 2023
Verified reviewgood
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A. A.
5 Sept 2023
Verified reviewPratico e veloce, bisogna però fare attenzione dopo la prenotazione di confermare o meno l'opzione dell'entrata/uscita multipla giornaliera. Costa poco e ne vale la pena.
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A. A.
5 Sept 2023
Verified reviewThe parking spaces and the driveways between floors are far too narrow. I and the cars in front of me had to manouvre, reversing two or three times, to be able to drive from one floor to the next. The parking spaces were also very difficult to use because of their narrow dimensions and I was very nervous that the car would be scraped by adjacent cars whilst parked. I will never use this facility again
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A. A.
5 Sept 2023
Verified reviewVery comfortable
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A. A.
5 Sept 2023
Verified reviewalways easy to use and always helpful if need to phone
Reviews displayed in chronological order
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