Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
28 Sept 2023
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Fine
Experience from: 19 Sept 2023
A. A.
28 Sept 2023
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Une étoile en moins car la carte enregistrée précédemment -Date de validation terminée - n'a pas été enlevée.. J'ai payé avec la nouvelle et ait du revenir en arrière encore une fois avant que ma réservation soit prise en compte. Virez les cartes obsolètes.
Experience from: 21 Oct 2023
A. A.
28 Sept 2023
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I was able to select and reserve the service with no problem. However the payment process was slow and I had to refresh and reload information several times before it was accepted.
Experience from: 24 Sept 2023
A. A.
27 Sept 2023
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I was concerned when I did the purchase because of all the bad reviews. The car parking I booked was the best location for me and was only available in Onepark so I booked via them. The booking process was smooth although I could only book the parking sport last minute when I got the rental car (you need to provide the license plate when booking). The instructions were clear but I didn’t know if the reception was going to be opened or not - That’s key information to be put on the website and what to do if you have an issue.
Experience from: 17 Sept 2023
A. A.
27 Sept 2023
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I just had to choose the parking and insert my data. Very easy and straightforward
Experience from: 16 Sept 2023
A. A.
27 Sept 2023
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Number plate not recognised Help desk not available on Sunday Support could only fix it for one exit When returning entry problem was still the same We cannot recommend this service since it is not working as it should
Experience from: 17 Sept 2023
A. A.
26 Sept 2023
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The entrence is pretty hidden. Easy access and exit. Car Entrance on the main road.
Experience from: 19 Sept 2023
A. A.
26 Sept 2023
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Absolutely ok. Everything was working. Communication and information in e-mails was clear and easy to follow. I liked it! ;)
Experience from: 15 Sept 2023
A. A.
26 Sept 2023
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Great service, super easy to use and fantastic prices! Absolute winner of a find in Barcelona
Experience from: 14 Sept 2023
A. A.
26 Sept 2023
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Very simple no hidden costs
Experience from: 15 Sept 2023
A. A.
26 Sept 2023
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Muy mal servico
Experience from: 14 Sept 2023
A. A.
25 Sept 2023
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Very good ....
Experience from: 6 Nov 2023
A. A.
25 Sept 2023
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The service was excellent. I will use onepark whenever I travel.
Experience from: 15 Sept 2023
A. A.
25 Sept 2023
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Easy access to the parking slot, cheaper!
Experience from: 2 Sept 2023
A. A.
25 Sept 2023
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Booking was easy and cool. Hope it remains the same when parking :-)
Experience from: 6 Oct 2023
A. A.
25 Sept 2023
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Was charged twice and told a refund would take three weeks and have heard nothing back still. Booked then couldn’t enter or exit so had to get ticket and pay. The call button did not work but was safe and easy to find so if receive a refund would be good and would return.
Experience from: 11 Sept 2023
A. A.
25 Sept 2023
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Fine
Experience from: 22 Sept 2023
A. A.
25 Sept 2023
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Navigation was quite clear but I didn’t realize that the parking was 25 minutes by charged shuttle to the airport. Adding things up, it was better value to park at the airport parking so I cancelled the booking. I had problems in the past with these so called airport shuttles that suddenly become fully booked and miraculously a taxi is there to do the trip and double the cost. No thank you.
Experience from: 7 Oct 2023
A. A.
23 Sept 2023
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EXCELLENT AND EASY TO MAKE.
Experience from: 17 Sept 2023
A. A.
23 Sept 2023
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Very straightforward.
Experience from: 25 Sept 2023