Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

78 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
17 Oct 2023
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Easy to book
Experience from: 13 Oct 2023
A. A.
17 Oct 2023
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Great location, easy to find, and friendly staff.
Experience from: 19 Sept 2023
A. A.
17 Oct 2023
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The link we were provided originally by our hotel showed no spaces available. We then tried the one park link and booked a space. The link in the directions took us to a different car park. We parked there, checking the name but upon exit 2 days later, we were charged €68 in addition to the €44 we had already paid online. We think we were in the wrong car park but the car park directions and signage were really unclear and confusing. We have contact one park to see if the matter can be resolved but they are not replying to my attempts to contact. We feel that we have been fleeced.
Experience from: 4 Oct 2023
A. A.
14 Oct 2023
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The garage was - lets say - nothing for woomen on their own. Felt a bit like in a horror movie.
Experience from: 2 Oct 2023
A. A.
14 Oct 2023
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Yes
Experience from: 6 Oct 2023
A. A.
14 Oct 2023
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Good Organisation
Experience from: 3 Oct 2023
A. A.
14 Oct 2023
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Everyting ok
Experience from: 4 Oct 2023
A. A.
14 Oct 2023
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Very easy purchasing process.
Experience from: 11 Oct 2023
A. A.
14 Oct 2023
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I need to find the nearest and cheaper parking for my activities in Paris and Onepark absolved this duty
Experience from: 1 Nov 2023
A. A.
14 Oct 2023
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Easy to use! Great information
Experience from: 8 Oct 2023
A. A.
14 Oct 2023
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Might have been a five star experience were it not for the difficult access to the carpark. There are two machines at the gate. I entered my code in the first machine. Barrier did not lift but there was something in French on the screen. Sun shining directly onto the screen rendering whatever was there unreadable. Three attempts to open the barrier and all failed. I then rolled forward to the second machine and this time I got a ticket and the barrier lifted. Confusing and annoying. Fortunately there was no queue behind me.
Experience from: 4 Oct 2023
A. A.
14 Oct 2023
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Very eay to use and near to lillie centre
Experience from: 13 Oct 2023
A. A.
14 Oct 2023
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Tout ok
Experience from: 6 Oct 2023
A. A.
14 Oct 2023
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Changed the time after confirmation and all looked fine….until we arrived and the reservation had been cancelled.
Experience from: 6 Oct 2023
A. A.
14 Oct 2023
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Your valet parker was timely, extremely courteous and helpful and I could not be more pleased with his service!
Experience from: 3 Oct 2023
A. A.
10 Oct 2023
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Easy navigation on the website.
Experience from: 29 Sept 2023
A. A.
10 Oct 2023
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Very easy to use and the car is safe
Experience from: 28 Sept 2023
A. A.
10 Oct 2023
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The gate didn't open auto. Had to call by intercome on leaving.
Experience from: 29 Sept 2023
A. A.
10 Oct 2023
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quick booking. App is good for locating parking places. Prices are high though.
Experience from: 4 Oct 2023
A. A.
10 Oct 2023
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Easy to book. The app is great.
Experience from: 29 Sept 2023