Reviews for Onepark.co

Total: 6 908 reviews since 20/12/2020

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4.3

Based on 1 110 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

406 reviews mention the digital experience, with 88% positive feedback.

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

"Very easy to book and use."

Delivery

77 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

46 reviews mention choice, with 93% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

A. A.
15 Mar 2024
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Allways it is easy to use onepark!!
Experience from: 26 Jun 2024
A. A.
14 Mar 2024
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fast & good
Experience from: 7 May 2024
A. A.
14 Mar 2024
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great reserving experience
Experience from: 11 May 2024
A. A.
14 Mar 2024
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Alles perfekt
Experience from: 12 Jun 2024
A. A.
14 Mar 2024
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Never heard of Onepark before arriving at our “back alley“ hotel on this one-way street this dark rainy evening. The hotel was not affiliated with Onepark and couldn’t give us any useful information about it. We ended up blocking the entrance to the car park for 10 minutes trying to figure out the instructions on how to enter and couldn’t get any phone signal in this entrance area. After pressing the “help” button on the intercom and discussing with another person who couldn’t really help we finally backed out a few meters until the phone signal returned, successfully registered a Onepark account and were sent a 6-digit code enabling entrance to the underground garage. Thankfully we have a relatively small vehicle which could fit through the steeply descending ramp. After this ordeal we did happily found a charging device which worked without issues.
Experience from: 1 Mar 2024
A. A.
14 Mar 2024
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the choice of date and hour for the reservation could be more evident
Experience from: 5 Apr 2024
A. A.
14 Mar 2024
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Simply worked and easy to use.
Experience from: 14 Mar 2024
A. A.
14 Mar 2024
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It was great to meet them and a great driver also.
Experience from: 7 Mar 2024
A. A.
14 Mar 2024
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Very good service in total
Experience from: 2 Mar 2024
A. A.
13 Mar 2024
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Super easy, parkd oir car without complications and waiting queue at occasion of a concert in the Accor Arena
Experience from: 3 Mar 2024
A. A.
13 Mar 2024
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Very easy and great rate. Detailed explanation about how everything works on the day. We'll see if everything goes smoothly when I get there. I took a star out because of depending which payment method you use you still need a card reader to confirm your payment (for some reason it's typical on French websites) but other than that great experience
Experience from: 28 Jul 2024
A. A.
13 Mar 2024
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I couldn't use this system to pay for my parking so ended up having to park elsewhere. I'm pretty good with this stuff but after ten minutes of wasted time it was in danger of making me late.
Experience from: 10 Aug 2024
A. A.
13 Mar 2024
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non ho potuto usufruire del servizio perchè sul posto non c'erano indicazioni e non c'era personale a cui chiedere, poi successivamente mi è arrivato l'addebito, nonostante io abbia pagato il parcheggio normale perchè avevo urgenza di lasciare la macchina, ora per avere il rimborso mi chiedono la ricevuta, ma io ho solo il ticket del parcheggio, non ho fatto la richiesta di ricevuta al momento del pagamento alle casse automatiche
Experience from: 2 Mar 2024
A. A.
13 Mar 2024
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very effective parking app. Service behind app is very good as well
Experience from: 7 Mar 2024
A. A.
10 Mar 2024
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I also wanted to investigate the possibility of a long term stay but could not find immediate information. I had to try several options before discovering how it worked.
Experience from: 4 Apr 2024
A. A.
10 Mar 2024
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Nice and good place
Experience from: 2 Mar 2024
A. A.
10 Mar 2024
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Close to old town Excellent staff
Experience from: 28 Feb 2024
A. A.
10 Mar 2024
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Very Easy
Experience from: 25 Apr 2024
A. A.
10 Mar 2024
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Good experience. Little problems at payment with credit card.
Experience from: 29 Mar 2024
A. A.
10 Mar 2024
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No sign match website park 2 , we almost missed our train not knowing your location and 2 other car had same problem . Very stressful experience
Experience from: 27 Feb 2024