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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
6 Sept 2024
Verified reviewEverything was nice and easy
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A. A.
6 Sept 2024
Verified reviewEasy site to navigate, lots of options available along with all the information needed relating to the sites.
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A. A.
6 Sept 2024
Verified reviewI paid online but then had to pay again because I accidentally took the ticket to get into the car park. No one was around to correct this or help me.
Reply from Onepark.co
Dear Lain, Thank you for your feedback. To assist you further, please contact our customer service team via email at customer.service@onepark.co. We would be happy to help you find a solution. Kind regards, Loïs from Onepark
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A. A.
6 Sept 2024
Verified reviewEfficient and helpful
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A. A.
6 Sept 2024
Verified reviewTook money from my account 3 times and still haven’t got refund . Avoid !
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A. A.
6 Sept 2024
Verified revieweasy to use. clean safe parking. thank you
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A. A.
6 Sept 2024
Verified reviewIt was very easy to make my booking.. Very straightforward
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A. A.
6 Sept 2024
Verified reviewClear efficient and plenty of spaces. Easy to book. Will use again.
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A. A.
6 Sept 2024
Verified reviewGreat car park - we needed one big enough for our car with a roof box. Really easy to book and pay, and felt safe leaving our car and belongings in it as we were on a long trip.
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A. A.
6 Sept 2024
Verified reviewGood
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A. A.
6 Sept 2024
Verified reviewTypically Italian style of parking. Make a reservation up front ( often not needed), drive in, leave your key and they will park your car. Benefit is that it is securely stored and your have a more personal service. Compared to the other bad reviews for public parking garages or outside on the street, this way is much saver. Ive used this method in the past and this will be my preferred approach here in Italy.
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A. A.
6 Sept 2024
Verified reviewI am satisfied, I recommend.
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A. A.
6 Sept 2024
Verified reviewEasy
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A. A.
6 Sept 2024
Verified reviewExcellent service straightforward and easy to organise
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A. A.
6 Sept 2024
Verified reviewWe had an issue with the original parking booked which was so narrow our car would not fit. We made another booking of a more appropriate car park through one park website and one park agreed to reimburse the original booking in a timely manner without any fuss. Very professional.
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A. A.
6 Sept 2024
Verified reviewEverything went extraordinary good and easy
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A. A.
6 Sept 2024
Verified reviewI could not find the carpark booked as the address was wrong
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A. A.
6 Sept 2024
Verified reviewMet expectations 100%
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A. A.
6 Sept 2024
Verified reviewIdeal location, easy access.
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A. A.
6 Sept 2024
Verified reviewWorked all well
Reviews displayed in chronological order
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