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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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A. A.
6 Sept 2024
Verified reviewEasy
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A. A.
5 Sept 2024
Verified reviewEasy and to the point.
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A. A.
5 Sept 2024
Verified reviewThis is one of the worst services I've ever had. There was zero customer service available when I couldn't find the location which resulted in me NEVER using the space or even entering the parking location. When I asked for even a partial refund, customer service told me to go pound sand and accused me of lying. Additionally, essentially called me stupid for not being able to find the spot. So not only was customer service non respondent when parking, they call you a liar and show no remorse for any issues during your reservation. I am reporting this Company and the individual customer service reps. By far the worst Company I've ever dealt with. DO NOT USE THIS SERVICE.
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A. A.
5 Sept 2024
Verified review👍 Ok!
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A. A.
5 Sept 2024
Verified reviewfast and clear
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A. A.
5 Sept 2024
Verified reviewNo paypal no apple pay. No city search.
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A. A.
4 Sept 2024
Verified reviewvery fast an simple, but I prefer if you offer PayPal option
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A. A.
4 Sept 2024
Verified reviewEasy to use
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A. A.
4 Sept 2024
Verified reviewI booked to park my Tesla model Y. The car park has a narrow road that on Sat nav indicated that it was nor suitable for traffic. We drove up a narrow street and the turning into this car park was very tight for my car. This as it turned was the easy bit. The space that was allocated for me was 5 levels down. The turns are extremely tight to maneuver a standard car size and above. If you have something compact you should be OK. I had to ask my daughter to guide me as we tried to maneuver the car through the tight corners. It's took us 40min, i scratched and damaged my wheels. The ceiling is low too and the actual car park space is sloped at the front so you have to park forward. Leaving the car park was equally stressful. Please don't park in this car park if you have a SUV or large car.
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A. A.
4 Sept 2024
Verified reviewFacile ed efficiente
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A. A.
2 Sept 2024
Verified reviewWebsite easy to use, will know more when we have been,
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A. A.
2 Sept 2024
Verified reviewExcellent i made an error on my booking time for an airport and not only OnePark enabled me to make a correction, the process was super simple and fast.
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A. A.
2 Sept 2024
Verified reviewEasy to use and find what I wanted.
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A. A.
2 Sept 2024
Verified reviewiPhone application is buggy. Can't go through the booking process. (Next button doesn't work, although I filled all the info). While I was filling the form, I switched between apps on the phone and when I returned to the OnePark app, it forgot where I was. Search is terrible (iPhone app and web app). When I search an airport, it should immediately offer places nearby. Instead, it gives me the impression that nothing is availalbe.
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A. A.
2 Sept 2024
Verified reviewEasy to navigate site
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A. A.
2 Sept 2024
Verified reviewThe car parking booking process was very straight forward and the car park was easy to find. It is 20 minutes walk from the Eiffel Tower and the route is very straight forward. The price was reasonable for the centre of Paris and I used OnePark to compare multiple car parks.
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A. A.
2 Sept 2024
Verified reviewOnly
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A. A.
2 Sept 2024
Verified reviewQuick
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A. A.
2 Sept 2024
Verified reviewWorked seamlessly
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A. A.
2 Sept 2024
Verified reviewgood choice fast reliable
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