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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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I. M.
8 Sept 2024
Verified reviewEasy to use
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N. C.
8 Sept 2024
Verified reviewEasy to use good price
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K. H.
7 Sept 2024
Verified reviewSehr einfach zu buchen
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R. M.
7 Sept 2024
Verified reviewOne of the best applications of its kind. easy to use, extremely effective. 5 Starbucks rate.
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C. C.
7 Sept 2024
Verified reviewSimple, quick, clear. I had done before so helped... but Top is Top.
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G. W.
7 Sept 2024
Verified reviewToo long and not specific enough on info entry
Reply from Onepark.co
Dear Graham, Thank you for your feedback. We have forwarded your concerns to our park management team for review and will make any necessary adjustments. We apologize for the inconvenience you experienced and hope you were still able to enjoy your stay. Kind regards, Loïs from Onepark
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A. A.
7 Sept 2024
Verified reviewCompetitive price, easy to use website. Very easy transaction.
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A. A.
7 Sept 2024
Verified reviewEasy to use. Clear instructions
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S. M.
7 Sept 2024
Verified reviewalways efficient, When trains / planes etc are on strike One park make it easy to cancel 24 hours in advance which I have needed to do in the past.
Reply from Onepark.co
Hello Sheila Thank you so much for your comment! We are delighted to hear that our services have fully met your expectations. We look forward to welcoming you again soon. Best regards, Loïs from Onepark
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F. K.
7 Sept 2024
Verified reviewMy car didn’t fit in the garage
Reply from Onepark.co
Dear Florian, Thank you for your feedback. We can see that you are in touch with our customer service team as we speak to provide you with all necessary information. We strive to provide you with a wealth of information about the parking, including hours, allowed vehicle types, maximum height, any additional fees to be paid on-site, and other details. Our goal is to ensure that your parking experience is free from any unexpected issues. Kind regards, Loïs from Onepark
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A. A.
7 Sept 2024
Verified reviewEasy and clear instructions, very smooth to access the car park, safe and secure and signage in a great part of the city. Brilliant.
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A. A.
7 Sept 2024
Verified reviewExcellent service! Very easy access and find it.
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A. A.
6 Sept 2024
Verified reviewEverything worked well, but I don’t know why I have to provide a license plate number, if I anyway have to enter a long booking number at the entrance and recognition system for license plate recognition is installed.
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A. A.
6 Sept 2024
Verified reviewBooking parking was very easy to do, although I only booked until a certain time & date my mind was put at ease when they informed me I had longer at the end of my stay should our train be late.
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A. A.
6 Sept 2024
Verified reviewUsed One Park several times before and will use again and again! Super simple to use, surprisingly affordable and great customer service if you ever have an issue.
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A. A.
6 Sept 2024
Verified reviewVery good access to the parking, right in the city center.
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A. A.
6 Sept 2024
Verified reviewEasy to use, good information that was clear and images helped understand what was being booked. Reviews were also helpful.
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A. A.
6 Sept 2024
Verified reviewEasy, and practical.. the only issue we had was because google map didn't show the right place when we put the address of the parking. But that was not a mistake of one park (I believe)
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A. A.
6 Sept 2024
Verified reviewVery straight forward to make a booking and instant confirmation by email.
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A. A.
6 Sept 2024
Verified reviewfast and easy
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