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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Maria flora Q.
16 Aug 2025
Verified reviewIt doesn't accept some credit card with no reason
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Jess B.
16 Aug 2025
Verified reviewWe got to the car park. Couldn’t find a space so drove around for 20 minutes waiting for someone to leave. Then we had to actually pay again to get out the car park even though we were supposed to be able to get out
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Bruna S.
16 Aug 2025
Verified reviewPerfect
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Clare M.
16 Aug 2025
Verified reviewAll good and no nasty surprises
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Atef A.
16 Aug 2025
Verified reviewExcellent service and easy access but only if there are additional options to access overll onepark around patis with addtional fees will be valuable
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John B.
14 Aug 2025
Verified reviewEverything was fine except the small size and llimited parking bays available. However I would use it again.
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Iemy B.
14 Aug 2025
Verified reviewIt's not possible to extend your booking once you parked your car. So I did an extra booking for some additional time. But in this situation you do not have a (correct) card to drive out. It took us half an hour to get out of the parking. Not a very nice experience. And the staff was not helpfull, although it was fully clear we already paid.
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Petar N.
14 Aug 2025
Verified reviewEasy to use
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Paul O.
14 Aug 2025
Verified reviewEasy site to navigate
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Natalia G.
14 Aug 2025
Verified reviewvery well. I recomment it
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Mike H.
14 Aug 2025
Verified reviewBeim Buchen haben wir die Option Mehrfach Ein/Ausfahrt übersehen. Die Option wurde uns Nachträglich gebucht und eine zweite Buchung Storniert. Sehr Freundlich und Entgegenkommend. Vielen Dank!
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Carel L.
14 Aug 2025
Verified reviewexits are a bit narrow
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Gianna D.
14 Aug 2025
Verified reviewEverthing was good
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Martin J.
14 Aug 2025
Verified reviewI'm a don't like using new system, however this system was very easy to navigate. The location options were brilliant. I would highly recommend.
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Elisabet C.
13 Aug 2025
Verified reviewWe had a very bad experience at the Mercure Montpellier Hotel Parking. First of all, the parking is located next to a shopping mall and you can’t tell the difference between the two parkings. We made a mistake and had to pay to get out of the mall parking and only then did we realise that this information was said down below of the email with a very small font. It almost seems like they have an agreement with the shopping mall so people pay more. Our reservation was booked for three days and paid entirely, but when during the second day we took the car out to go to Nimes, we realized that we couldn’t get back in anymore, so we had to make a second reservation for a day that was already paid. No where in the emails nor the messages had the information that the car could not be out of the parking during the entirety of the reservation. We also tried to contact OnePark but no one answered.
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Matthew W.
13 Aug 2025
Verified reviewGood
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Olivia S.
13 Aug 2025
Verified reviewVery good, easy to book and good directions.
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Ender K.
13 Aug 2025
Verified reviewIt was my first time using OnePark to book a parking space and it was really easy to compare and find the place in its map. The instructions about how to get in the parking facility was very clear.
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Stuart P.
9 Aug 2025
Verified reviewVery easy.
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Jochen B.
9 Aug 2025
Verified reviewEasy, fast, good
Reviews displayed in chronological order
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