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Review Summary
Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.
Digital experience
"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."
"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."
"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."
Delivery
"quickly and efficiently"
"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"
Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking services without any issues.
"Very easy and fast booking"
Responsiveness
"The lady who was manning the car park was super helpful and friendly!"
"Very quick and good service"
"I always find staff polite & helpful"
Choice
"Easy to choose parking places on the map."
"Really easy and efficient system to use. Plenty of choice of car parks."
"Worked well and easy to use. Good variety of options available"
Team expertise
"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"
"Excellent service, good communication and very punctual."
"Very good, great service. I would recommend."
Friendliness & courtesy
"Client friendly and cheap"
"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."
"Very helpful staff good price and location"
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Justyna D.
21 Aug 2025
Verified reviewBooked and paid for car park online but we still had to grab the parking ticket to get in. While getting out it still asked us to pay for parking despite online booking and payment. Had to waist 10 minutes blocking the exit from the car park to speak to the assistant who then needed all the parking details from our booking to finally let us out. Too much hustle. I thought it would be smooth in and out with reg plate recognition.
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Roberto M.
21 Aug 2025
Verified reviewThe app don’t work well I couldn’t find the parking on the app whereas was possible via web
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Elena R.
20 Aug 2025
Verified reviewThe only comment I have to make is that my car's license plate was not recognised when I entered the car par. I had to take a ticket so I hope I'm not charged.
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Julian alberto G.
20 Aug 2025
Verified reviewEasy to book.
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Paul W.
20 Aug 2025
Verified reviewNot userfriendly
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Andrea C.
20 Aug 2025
Verified reviewReally easy process. One of the only places where we could fit our van. Very happy
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Robbert R.
18 Aug 2025
Verified reviewMocht je gebruik maken van hotels in de buurt dan is dit dezelfde oplossing maar dan goedkoper.
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Justin S.
18 Aug 2025
Verified reviewVery easy to book, car park is kind of narrow but still manageable if you have a standard European vehicle. First levels are often filled up and you have to go deeper to find parking spaces but that's not an issue as you can simply use the elevator to go in/out. The car park is secured at night so is the elevator access, which requires your parking ticket to activate it. Parking rates are obviously a bit high but you save so much time and stress compared to street parking, it's worth it.
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Farhang M.
18 Aug 2025
Verified reviewIt was really very surprising to me. Behind the parking lot I reserved, there are many empty parking spaces. So why am I reserving a parking spot? Because I want my car to be placed in a supervised and secure area. However, the reservation staff, despite having empty parking spaces inside the enclosed area, offered me a parking spot outside the premises. Who gave them the right to do this? I have paid for the parking, and they have no right to behave like this or discriminate against me. They insisted that there were no available spots, but I personally saw that they gave a parking spot inside the enclosed area to the person before me. This was probably because I was not staying at the hotel, and they were reserving the parking spots for hotel residents. I was really very upset by this behavior and shocked by the discrimination they showed. I think you need to address this behavior of the reservation staff. Interestingly, when I refused to take the parking spot outside the premises, they were forced to give me a parking spot inside the enclosed area. Question: Didn’t this gentleman say all the parking spots were full? So where did this empty spot come from? Please look into this matter. I have been waiting for this satisfaction email for several days now so I can inform you.
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Markus S.
18 Aug 2025
Verified reviewall verxy good and easy
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Juan D.
18 Aug 2025
Verified reviewJust perfect.
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Romain N.
18 Aug 2025
Verified reviewno waiting time, easy to find
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Mark B.
16 Aug 2025
Verified reviewFast & easy to book and pay...
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Mariina B.
16 Aug 2025
Verified reviewEasy to find, great secure parking. Fantastic that there is toilets available downstairs in the parking lot. Was a bit confusing to find the way to come Up from The parking but we figure it out. Use the service lift up to R/C or 0 and then go through the fire exit.
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Marios A.
16 Aug 2025
Verified reviewFast and simple
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Den Y.
16 Aug 2025
Verified reviewSmooth
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Michel C.
16 Aug 2025
Verified reviewEasy to use, good prices…
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Rory M.
16 Aug 2025
Verified reviewThe Car Park was way too small -we had to take two spaces just to be able get out of the car - it was really challenging to drive around the car park.
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G. D.
16 Aug 2025
Verified reviewHo prenotato diverse volte con Onepark non ho mai avuto problemi. L'applicazione è semplice ma completa ed è davvero molto intuitiva.
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Gabriela S.
16 Aug 2025
Verified reviewAll straightforward and fine
Reviews displayed in chronological order
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