Reviews for Onepark.co

Total: 6 920 reviews since 20/12/2020

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4.3

Based on 1 093 reviews from the last 12 months

5

71%
4

16%
3

4%
2

3%
1

6%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Onepark is described as easy to use, with a smooth booking process and clear navigation. Customers mention quick changes to reservations, a simple cancellation policy, and a service that feels well organised and hassle free.

The website is often called user friendly, with parking choices easy to find on the map and the cost seen as reasonable. Some reviews also note useful extras such as a partner discount, a good shuttle service, and a convenient location near the marina or airport. A few customers were less satisfied because the check in and check out hours were not clear, the 3D security payment did not work, and the date and time format was shown in a way that did not suit them.

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Helpful?

Digital experience

403 reviews mention the digital experience, with 88% positive feedback.

"Once we registered online the process to enter and leave the facility went smoothly. Very easy to get to the parking unit."

"Many different types of offers. Simple instructions. Fast and secure payment. You can find very good prices for a long stay."

"Onepark is simple, straightforward and provide all the necessary information. For me it was a life saver."

Delivery

76 reviews mention delivery, with 99% positive feedback.

"quickly and efficiently"

"Pretty fast operation with booking. The description of getting to the airport a bit too optimistic- takes more time than described. The parking…"

"Very easy and fast booking"

Responsiveness

59 reviews mention our responsiveness, with 83% positive feedback.

"The lady who was manning the car park was super helpful and friendly!"

"Very quick and good service"

"I always find staff polite & helpful"

Choice

47 reviews mention choice, with 91% positive feedback.

"Easy to choose parking places on the map."

"Really easy and efficient system to use. Plenty of choice of car parks."

"Worked well and easy to use. Good variety of options available"

Team expertise

45 reviews mention our team's expertise, with 98% positive feedback.

"Young gentleman and lady were very helpful and pleasant. Made the process of booking the park lot easier for us. Thank you, Mirko"

"Excellent service, good communication and very punctual."

"Very good, great service. I would recommend."

Friendliness & courtesy

39 reviews mention our friendliness and courtesy, with 100% positive feedback.

"Client friendly and cheap"

"Ideal car park, hotel staff are very friendly, a nice cool underground space which was great as it was very hot outside. Not too far from the centre."

"Very helpful staff good price and location"

1 ★

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5 ★

Dirk V.
26 Aug 2025
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The app is good. The information on it regarding the carpark serving SUVs was not adequate - at least not my EV9 which admitedly is a tank. Also thé carpark was ancient.
Experience from: 12 Aug 2025
Frank V.
26 Aug 2025
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It is the 3th time we booked online from the Netherlands. It is easy.
Experience from: 30 Jan 2026
Robert W.
25 Aug 2025
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Easy to find and very clean
Experience from: 17 Aug 2025
Irina V.
25 Aug 2025
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I paid for parking online in advance, but when I arrived, it seems that the camera did not recognize my license plate (probably because it’s a UK plate). As a result, the system didn’t register my payment and I was forced to pay a second time upon entry. This was very inconvenient and disappointing.
Experience from: 18 Aug 2025
James S.
25 Aug 2025
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So easy and great value
Experience from: 24 Aug 2025
Seiichi A.
25 Aug 2025
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Very easy.
Experience from: 6 Sept 2025
Dumitru A.
25 Aug 2025
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You said 1.1 km from the car park to the tower Eiffel and it was 2.4 km,shame….
Experience from: 12 Aug 2025
Manuel S.
23 Aug 2025
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Cool!
Experience from: 11 Aug 2025
Andy R.
23 Aug 2025
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Got to car park. All as described and anor worked first time..area was a little rough but so far so good.
Experience from: 15 Aug 2025
Kathryn T.
23 Aug 2025
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The reserved bays are not clearly marked. Some of the reserved bays had name cards attached to them, but we couldn't find ours, so we ended up parking in an empty car space, as we weren't sure if we were meant to move one of the plastic barriers. Not great when you are in an unfamiliar place and worried about making your train on time.
Experience from: 13 Aug 2025
Karla S.
23 Aug 2025
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Experiência péssima desde a entrada até a saída. No dia da saída fiquei 40 minutos tentando descer até o estacionamento, mas o ticket que me entregaram não valia. Não consegui abrir a catraca de saída mesmo tendo feito pagamento antes. Inacreditável! Muito ruim mesmo.
Experience from: 12 Aug 2025
Ismail T.
23 Aug 2025
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Good
Experience from: 9 Aug 2025
Shirley W.
23 Aug 2025
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this is not my first time using one park! i never had problems with them except this time! I understand that i booked an "external" parking but what i did not expect was that there are many resine covering my little car!!! i am not happy!
Experience from: 11 Aug 2025
G. G.
22 Aug 2025
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Great
Experience from: 10 Aug 2025
Max T.
22 Aug 2025
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the parking location on the confirmation email was incorrect. I emailed onepark and they did not even reply yet. I would not recommend this service to anyone.
Experience from: 10 Aug 2025
Peggy R.
22 Aug 2025
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Geparkeerd in het centrum van Parijs, 14e arr. Saemes Mairie du 14ème. Van tevoren gereserveerd (op dezelfde dag), bedrag: 90 euro voor 4 dagen. Nette, schone parkeergarage, we reden met kentekenherkenning in en met de code konden we makkelijk in en uit. We hebben de auto deze dagen laten staan en hebben Parijs met de metro verkend. Groot genoeg voor een stationwagen.
Experience from: 9 Aug 2025
Robert C.
22 Aug 2025
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Quick ans easy
Experience from: 12 Aug 2025
Marcello M.
22 Aug 2025
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no issues, exceptional price in an excellent location
Experience from: 9 Aug 2025
Chris R.
22 Aug 2025
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It works for me
Experience from: 16 Aug 2025
Mariina B.
21 Aug 2025
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Really good price and location
Experience from: 9 Aug 2025