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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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A. A.
13 Feb 2022
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Gorgeous high end sporty designs.
Experience from: 14 Jan 2022
A. A.
13 Feb 2022
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A trusted brand
Experience from: 13 Jan 2022
A. A.
13 Feb 2022
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Absolutely love Lacoste, good quality items, fast delivery
Experience from: 9 Jan 2022
A. A.
13 Feb 2022
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High quality products
Experience from: 13 Jan 2022
A. A.
13 Feb 2022
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Super easy to order
Experience from: 12 Jan 2022
A. A.
13 Feb 2022
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Good quality polo, all of my polo have bought have lasted for years.
Experience from: 11 Jan 2022
A. A.
13 Feb 2022
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See above
Experience from: 13 Jan 2022
A. A.
13 Feb 2022
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Greasy fast service all round
Experience from: 12 Jan 2022
A. A.
12 Feb 2022
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Classic Product
Experience from: 13 Jan 2022
A. A.
12 Feb 2022
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First class service
Experience from: 13 Jan 2022
A. A.
12 Feb 2022
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As above
Experience from: 12 Jan 2022
A. A.
12 Feb 2022
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Delivery was quick and the package was good
Experience from: 12 Jan 2022
A. A.
12 Feb 2022
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Quick, clear and regular updates from the supplier
Experience from: 13 Jan 2022
A. A.
12 Feb 2022
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Definitly
Experience from: 13 Jan 2022
A. A.
12 Feb 2022
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quality products
Experience from: 13 Jan 2022
A. A.
12 Feb 2022
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Nice Clothes
Experience from: 12 Jan 2022
A. A.
12 Feb 2022
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Great products I have always liked lactose and would recommend to family and friends
Experience from: 11 Jan 2022
A. A.
12 Feb 2022
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None
Experience from: 12 Jan 2022
A. A.
12 Feb 2022
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If the new shoes do not fit, would it be possible to change them for the 9.5 size original shoe at the £91.00 price, which I know will fit OK?
Experience from: 12 Jan 2022
A. A.
11 Feb 2022
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garments do not wash well - washing instructions on the labelling resulted in several shrunk garments.
Experience from: 11 Jan 2022