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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

A. A.
3 Aug 2022
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Collected and verified by Verified Reviews
Love the website. Easy to negotiate. Great deals amd quick dispatch
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Not bad
Experience from: 29 Jun 2022
A. A.
3 Aug 2022
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Great service
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Good service. Have been notified when there was a slight delay to the despatch of my order. This is understandable during the times of sale. Once the order was dispatched, the delivery was very speedy.
Experience from: 28 Jun 2022
A. A.
3 Aug 2022
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👍👍👍
Experience from: 29 Jun 2022
A. A.
3 Aug 2022
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Lacoste offered a great service
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Great clothes, well made & very stylish. I love the brand.
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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GOOD
Experience from: 27 Jun 2022
A. A.
3 Aug 2022
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Trainers came damaged and since I've tried to contact customer service regarding this matter, I've had no email back regarding the issue but plenty of marketing emails.
Experience from: 25 Jun 2022
A. A.
3 Aug 2022
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Very quick service
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Very satisfied with the service
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Came within 2 weeks (uk)
Experience from: 25 Jun 2022
A. A.
2 Aug 2022
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Impressed with the services.
Experience from: 30 Jun 2022
A. A.
2 Aug 2022
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Good service
Experience from: 29 Jun 2022
A. A.
2 Aug 2022
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...
Experience from: 25 Jun 2022
A. A.
2 Aug 2022
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Yes, as Lacoste is of a high standard
Experience from: 29 Jun 2022
A. A.
2 Aug 2022
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Absolutely
Experience from: 26 Jun 2022
A. A.
2 Aug 2022
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BL00DY J0KE. SERVICE N0NE EXISTENT - N0 L0NGER A C0MPANY T0 BUY FR0M!
Experience from: 30 Jun 2022
A. A.
2 Aug 2022
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Lacoste is always great quality. T shirts too long though
Experience from: 28 Jun 2022
A. A.
2 Aug 2022
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Yes I would
Experience from: 1 Jul 2022