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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
3 Aug 2022
Verified review
Collected and verified by Verified Reviews
First class service , packaging was the first part of the anticipated wait , emblazoned with the logo unmistakably Lacoste.
Experience from: 3 Jul 2022
A. A.
3 Aug 2022
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Vvv
Experience from: 4 Jul 2022
A. A.
3 Aug 2022
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I'm very satisfied with the service offered by Lacoste
Experience from: 3 Jul 2022
A. A.
3 Aug 2022
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very impressed with sevice
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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Very good
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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Arrived early.
Experience from: 4 Jul 2022
A. A.
3 Aug 2022
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Excellent service
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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Speedy delivery excellent buy
Experience from: 3 Jul 2022
A. A.
3 Aug 2022
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The service is diabolical. Items not delivered at all or wrong size delivered. I have received the right product of the right size one time in 4 attempts
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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I am very satisfied with the delivery of my product though it wasn’t in the store when I bought it but they managed to deliver it to me with Express Delivery in two days with no charge.
Experience from: 3 Jul 2022
A. A.
3 Aug 2022
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Collected and verified by Verified Reviews
Very quick delivery! Came in a very nice presented box along with Lacoste X APC wrapping paper. The little details matter!
Experience from: 3 Jul 2022
A. A.
3 Aug 2022
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Lacoste is an iconic brand that I believe is highly trusted because of the quality of the goods and also the service.
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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Always satisfied with Lacoste products, from the branding right down to the customer service when purchasing in store!
Experience from: 2 Jul 2022
A. A.
3 Aug 2022
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I love lacoste staff special the design it's so beautiful so definitely l do recommend it to my friends and family
Experience from: 2 Jul 2022
A. A.
3 Aug 2022
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Very happy with Lacoste products and service
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Every time I have ordered from the site never complained . Recommended to all my friends or not you will never be disappointed
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Very happy with it
Experience from: 30 Jun 2022
A. A.
3 Aug 2022
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Yes i would.
Experience from: 1 Jul 2022
A. A.
3 Aug 2022
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I'm very satisfied by the service of Lacoste
Experience from: 29 Jun 2022
A. A.
3 Aug 2022
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May be a little expensive for some but I love the quality and the fit
Experience from: 30 Jun 2022