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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 276 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

822 reviews mention delivery, with 89% positive feedback.

"Very swift delivery !"

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
17 Aug 2022
Verified review
Collected and verified by Verified Reviews
Good quality stuff
Experience from: 16 Jul 2022
A. A.
17 Aug 2022
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Very good customer service and on time delivery. thank you lactose
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Good service
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Very satisfied
Experience from: 16 Jul 2022
A. A.
17 Aug 2022
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Always happy with lacoste services and if i ever need help always ready to support
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Great products
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Smooth transaction, very efficient throughout.
Experience from: 16 Jul 2022
A. A.
17 Aug 2022
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Terrible customer service and a rubbish returns policy.
Experience from: 17 Jul 2022
A. A.
17 Aug 2022
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Nice
Experience from: 16 Jul 2022
A. A.
17 Aug 2022
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Lacoste are so good to purchase from and returns is wasy
Experience from: 17 Jul 2022
A. A.
17 Aug 2022
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Very good
Experience from: 16 Jul 2022
A. A.
17 Aug 2022
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quality items
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Very good delivery
Experience from: 17 Jul 2022
A. A.
17 Aug 2022
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Ordered online, delivered on time.
Experience from: 17 Jul 2022
A. A.
17 Aug 2022
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Decent turnaround, website is a little clunky
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Good service but delivery could have been quicker
Experience from: 14 Jul 2022
A. A.
17 Aug 2022
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So far so good However my last Lacoste polo purchase wasn’t so good Went completely out of shape after one cool wash
Experience from: 15 Jul 2022
A. A.
17 Aug 2022
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Always been satisfied with Lacoste products, have been using them for fourth years! Wish you did cream/ beige jeans again
Experience from: 30 Jun 2022
A. A.
16 Aug 2022
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Very satisfied
Experience from: 16 Jul 2022
A. A.
16 Aug 2022
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I am very satisfied with all the items from lacoste. first class service and great communication throughout transactions.
Experience from: 13 Jul 2022