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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
16 Sept 2022
Verified review
Collected and verified by Verified Reviews
great service
Experience from: 12 Aug 2022
A. A.
16 Sept 2022
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Always great service
Experience from: 15 Aug 2022
A. A.
15 Sept 2022
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Good service offered by Lacoste
Experience from: 11 Aug 2022
A. A.
15 Sept 2022
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I love the quality of Lacoste clothing. It lasts for years! The customer service is excellent too. This is a company that value their customers!
Experience from: 12 Aug 2022
A. A.
15 Sept 2022
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Go to website, order, email notification, nice envelope arrives.
Experience from: 11 Aug 2022
A. A.
15 Sept 2022
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Love Lacoste
Experience from: 12 Aug 2022
A. A.
15 Sept 2022
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Great product.
Experience from: 11 Aug 2022
A. A.
15 Sept 2022
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I like the website it is easy to navigate, and I appreciate the range of clothing and the fact that most items are available in a large number of fits and sizing.
Experience from: 11 Aug 2022
A. A.
14 Sept 2022
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Great shopping experience
Experience from: 7 Aug 2022
A. A.
14 Sept 2022
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Love Lacoste. Always have, always will.
Experience from: 12 Aug 2022
A. A.
14 Sept 2022
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Very satisfied
Experience from: 13 Aug 2022
A. A.
14 Sept 2022
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Posh, sophisticated, classy- love Lacoste
Experience from: 12 Aug 2022
A. A.
14 Sept 2022
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Excellent company which I use quite a lot, maybe some kind of loyalty scheme would be nice
Experience from: 10 Aug 2022
A. A.
14 Sept 2022
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great service by Lacoste
Experience from: 1 Aug 2022
A. A.
12 Sept 2022
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Very good quality and stylish sports wear.
Experience from: 8 Aug 2022
A. A.
12 Sept 2022
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10/10
Experience from: 25 Jul 2022
A. A.
12 Sept 2022
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very satisfied
Experience from: 7 Aug 2022
A. A.
12 Sept 2022
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Lacoste always deliver the goods!
Experience from: 6 Aug 2022
A. A.
11 Sept 2022
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Ordering was easy but item arrived 1 day later then initially advised. No pre-advice given, it left the warehouse on due delivery day arriving 24 hours later.
Experience from: 7 Aug 2022
A. A.
11 Sept 2022
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My husband is going to purchase some of your T-shirts.
Experience from: 10 Aug 2022