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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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4 ★

5 ★

A. A.
6 Oct 2022
Verified review
Collected and verified by Verified Reviews
Good as always
Experience from: 3 Sept 2022
A. A.
6 Oct 2022
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Nice clothes
Experience from: 4 Sept 2022
A. A.
6 Oct 2022
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I only jave lacoste clothes so yes I would recommend
Experience from: 4 Sept 2022
A. A.
6 Oct 2022
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Good quality
Experience from: 31 Aug 2022
A. A.
5 Oct 2022
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Lovely
Experience from: 3 Sept 2022
A. A.
5 Oct 2022
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Jumper is way to small, I whare a medium n this is more like an extra small,having an absolute nightmare trying to send it back as it was delivered by DHL and returns are not excepted by the post office the invoice they sent back to me says I payed £25 less than I actually payed my advice would be to either buy 2 sizes larger than you would normally ware or just avoid lacoste all together,poor form lacoste tut tut...!!
Experience from: 2 Sept 2022
A. A.
2 Oct 2022
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Not yet receivef items after 17 days.No one availabe at customer services until 30/9/22. Disgraceful service
Experience from: 31 Aug 2022
A. A.
2 Oct 2022
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Excellent
Experience from: 15 Aug 2022
A. A.
2 Oct 2022
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My favourite brand
Experience from: 31 Aug 2022
A. A.
2 Oct 2022
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classic never go out of fashion
Experience from: 31 Aug 2022
A. A.
2 Oct 2022
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Great service
Experience from: 2 Sept 2022
A. A.
2 Oct 2022
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Tracking information did not work
Experience from: 30 Aug 2022
A. A.
2 Oct 2022
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Lacoste online is easy to use and there are no issues
Experience from: 2 Sept 2022
A. A.
2 Oct 2022
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good service as usual
Experience from: 31 Aug 2022
A. A.
2 Oct 2022
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I’m very satisfied.
Experience from: 28 Aug 2022
A. A.
2 Oct 2022
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Quick and efficient service, very happy!
Experience from: 31 Aug 2022
A. A.
2 Oct 2022
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I am always completely satisfied"
Experience from: 29 Aug 2022
A. A.
2 Oct 2022
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Very efficient
Experience from: 30 Aug 2022
A. A.
1 Oct 2022
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Very easy tonorder
Experience from: 30 Aug 2022
A. A.
1 Oct 2022
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Arrived on time with notifications before delivery.
Experience from: 28 Aug 2022