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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
1 Oct 2022
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As a brand, without doubt. Not so much about production.
Experience from: 19 Aug 2022
A. A.
1 Oct 2022
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Great service
Experience from: 29 Aug 2022
A. A.
1 Oct 2022
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I love Lacoste products as a mature curvier woman their clothes are such good quality and extremely flattering. I just need to be careful not to keep buying loads :0
Experience from: 30 Aug 2022
A. A.
30 Sept 2022
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Good items
Experience from: 29 Aug 2022
A. A.
30 Sept 2022
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Great product. Get the size right
Experience from: 26 Aug 2022
A. A.
30 Sept 2022
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Very satisfied with the online service, choice and delivery process
Experience from: 29 Aug 2022
A. A.
30 Sept 2022
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Left disappointed and will look elsewhere for future shoes.
Experience from: 28 Aug 2022
A. A.
30 Sept 2022
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Good standard of service
Experience from: 29 Aug 2022
A. A.
30 Sept 2022
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I am very glad that there is Lacoste
Experience from: 25 Aug 2022
A. A.
30 Sept 2022
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Great quality seems to get better
Experience from: 27 Aug 2022
A. A.
30 Sept 2022
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Happy
Experience from: 27 Aug 2022
A. A.
30 Sept 2022
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Satisfied as always
Experience from: 29 Aug 2022
A. A.
29 Sept 2022
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I am pleased with the quality of service
Experience from: 27 Aug 2022
A. A.
29 Sept 2022
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Excellent product and excellent customer service
Experience from: 26 Aug 2022
A. A.
29 Sept 2022
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Service first class as always
Experience from: 26 Aug 2022
A. A.
29 Sept 2022
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Good service
Experience from: 29 Aug 2022
A. A.
29 Sept 2022
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Everything arrived quickly and neatly packed
Experience from: 27 Aug 2022
A. A.
29 Sept 2022
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Excellent brand
Experience from: 10 Aug 2022
A. A.
29 Sept 2022
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All good
Experience from: 26 Aug 2022
A. A.
29 Sept 2022
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Good
Experience from: 22 Aug 2022