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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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5 ★

A. A.
25 May 2023
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as i said above bit disappointed with the material my old ones are thicker and better.
Experience from: 20 Apr 2023
A. A.
25 May 2023
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Very happy with lacoste clothing
Experience from: 21 Apr 2023
A. A.
25 May 2023
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What works for me will work for them
Experience from: 20 Apr 2023
A. A.
18 May 2023
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Great
Experience from: 11 Apr 2023
A. A.
18 May 2023
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It’s ok I am possibly too old now for lacoste
Experience from: 14 Apr 2023
A. A.
18 May 2023
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Normally very impressed with way goods are packaged especially gift orders
Experience from: 13 Apr 2023
A. A.
18 May 2023
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Great service great products
Experience from: 19 Apr 2023
A. A.
18 May 2023
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Satisfied with the service overall...
Experience from: 14 Apr 2023
A. A.
18 May 2023
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Fast efficient service
Experience from: 13 Apr 2023
A. A.
18 May 2023
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Great service
Experience from: 12 Apr 2023
A. A.
18 May 2023
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very impressed
Experience from: 15 Apr 2023
A. A.
18 May 2023
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Yes. Beautifully gift boxed with my personal message to the recipient. The item was pure quality and luxury
Experience from: 11 Apr 2023
A. A.
18 May 2023
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As usual, Lacoste make some very nice pieces, however, I bit disappointed that they don’t do some more Tailored pieces for the people getting older. I’ve grown up with Lacoste from the 80’s, so my clothing choice is getting less from the brand, so come on Lacoste don’t forget your older customers.
Experience from: 16 Apr 2023
A. A.
18 May 2023
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Very satisfied
Experience from: 13 Apr 2023
A. A.
12 May 2023
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Offered by Lacoste
Experience from: 13 Apr 2023
A. A.
12 May 2023
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Yes
Experience from: 13 Apr 2023
A. A.
12 May 2023
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Great service very happy
Experience from: 14 Mar 2023
A. A.
12 May 2023
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Lacoste make high quality goods.
Experience from: 5 Apr 2023
A. A.
11 May 2023
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I already do recommend Lacoste items to my friends
Experience from: 6 Apr 2023
A. A.
11 May 2023
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Excellent service
Experience from: 3 Apr 2023