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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 285 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
11 May 2023
Verified review
Collected and verified by Verified Reviews
As usual best brand and good quality
Experience from: 3 Apr 2023
A. A.
11 May 2023
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Love Lacoste clothing always will.
Experience from: 6 Apr 2023
A. A.
11 May 2023
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Outstanding clothing
Experience from: 4 Apr 2023
A. A.
11 May 2023
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Great prompt service, arrived on time even though it was around the Easter holiday.
Experience from: 5 Apr 2023
A. A.
11 May 2023
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Lacoste means quality and everything I have purchased from them has been quality. I now only wear Lacoste when playing tennis.
Experience from: 5 Apr 2023
A. A.
30 Apr 2023
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Great service
Experience from: 9 Mar 2023
A. A.
30 Apr 2023
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Easy to order, Super fast delivery
Experience from: 12 Mar 2023
A. A.
30 Apr 2023
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Awesome! Prefer neon red laces over beige.
Experience from: 27 Mar 2023
A. A.
30 Apr 2023
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Service seemed good over the phone but haven’t had a refund yet.
Experience from: 24 Mar 2023
A. A.
30 Apr 2023
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Very good brand
Experience from: 11 Mar 2023
A. A.
30 Apr 2023
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Great
Experience from: 3 Apr 2023
A. A.
30 Apr 2023
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Very satisfied with packaging and how accurate the shipping was.
Experience from: 6 Apr 2023
A. A.
29 Apr 2023
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Good value and always quality products
Experience from: 13 Mar 2023
A. A.
29 Apr 2023
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I’m am satisfied with Lacoste and it’s great to be a member of Le Club. Sometimes I do think the rewards maybe could be different or the consumer can possibly choose from a selection of rewards.
Experience from: 28 Feb 2023
A. A.
29 Apr 2023
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Overall (apart from the shorts) I like Lacoste!!!
Experience from: 14 Mar 2023
A. A.
29 Apr 2023
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Very happy
Experience from: 27 Mar 2023
A. A.
29 Apr 2023
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1st class service as always with Lacoste. Always use direct from website and trust the service provided.
Experience from: 26 Mar 2023
A. A.
29 Apr 2023
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Easy to return if sizing issues
Experience from: 16 Mar 2023
A. A.
29 Apr 2023
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Very happy
Experience from: 14 Mar 2023
A. A.
29 Apr 2023
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I can’t speak highly enough about you
Experience from: 28 Feb 2023