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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 287 reviews since 22/05/2021

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4.7

Based on 3 383 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

825 reviews mention delivery, with 89% positive feedback.

"Quick delivery no problem"

"Quick delivery"

"Always quality goods, fast delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
10 Aug 2023
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Collected and verified by Verified Reviews
I’m satisfied with the quality and comfy of the product
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Very easy to order
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Yes for all
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Perfect.
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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Very satisfied.
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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THE CROCODILE TEAM DELIVER A FIRST CLASS SERVICE JUST LIKE THE LACOSTE PRODUCTS! MERCI BEAUCOUP LACOSTE - VIVE LACOSTE!!!!!
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Read as above
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Ideal and a good fit size
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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FIRST CLASS SERVICE WITH A VERY QUICK DESPATCH OF ORDER WITH A FAST DELIVERY - DON’T HAVE TO WAIT LONG FOR YOUR ORDER TO ARRIVE!
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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Im very satisfied with my order
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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Good quick service
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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The online ordering process was straight forward and fast delivery. Packaging was nice too. Thanks and great work Lacoste Team.
Experience from: 7 Jul 2023
A. A.
10 Aug 2023
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Not satisfied
Experience from: 5 Jul 2023
A. A.
10 Aug 2023
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Great service
Experience from: 5 Jul 2023
A. A.
10 Aug 2023
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Very satisfied
Experience from: 5 Jul 2023
A. A.
10 Aug 2023
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Superb customer service and fantastic products
Experience from: 4 Jul 2023
A. A.
10 Aug 2023
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I am overall satisfied with the service, however the order processing and postage takes a while comparing to other companies.
Experience from: 6 Jul 2023
A. A.
10 Aug 2023
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Great brand, good quality
Experience from: 4 Jul 2023
A. A.
10 Aug 2023
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Excellent quality birthday present for my son on his 17th birthday
Experience from: 5 Jul 2023
A. A.
10 Aug 2023
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The customer service needs to be improved and made more customer friendly
Experience from: 4 Jul 2023