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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
24 Aug 2023
Verified review
Collected and verified by Verified Reviews
Great service excellent savings
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Collected and verified by Verified Reviews
My order arrived in the time estimated and the goods were exactly what I expected from the website photos. The products are well-made.
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Am very impressed with Lacoste quality, have always liked the brand but not been my first choice - it is now for sure!
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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No hesitation to recommend.
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Over the years La Coste have always provided smart and quality clothing - think husbands been wearing their brand since the 1980's and always proved durable.
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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....
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Always satisfied with the great service at lacoste
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Very satisfied
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Good
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Yes, but bear in mind this was a sale item. I'd be less happy if I'd had to pay full price.
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Perfect
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Quick and efficient service
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Always great clothes
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Quick delivery
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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service and products are good
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Probably not as you don’t deliver to Northern Ireland.
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Prompt delivery.
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Very Slow delivery little to no communication
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Perfect Fit stylish and comfortable
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Just works, order pay and then delivered, what else do you require?
Experience from: 19 Jul 2023