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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
24 Aug 2023
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Collected and verified by Verified Reviews
Never fails after 45 years of choosing them.
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Lovely jacket
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Lacoste service is the best
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Very good
Experience from: 23 Jul 2023
A. A.
24 Aug 2023
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Nony
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Quality clothing
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Service by Lacoste is top notch
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Didn’t look great when washed
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Always has been one of my favourite brands stylish dressing good quality and value for money (90%)
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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As above.
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Very good quality of products
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Well made clothing
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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I already have
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Good quality, great fit, delivery was quick and can’t fault the service
Experience from: 21 Jul 2023
A. A.
24 Aug 2023
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Always happy with Lacoste quality.
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Very satisfied
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Very good website although it could be clearer about returning online bought items to a UK store and the returns process.
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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Apart from the sizing issue with the jeans, I love Lacoste stuff.
Experience from: 22 Jul 2023
A. A.
24 Aug 2023
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Prompt response and quality items from a quality maison.
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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The Lacoste website is so easy to use and would highly recommend Lacoste to family and friends.
Experience from: 21 Jul 2023