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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
24 Aug 2023
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Collected and verified by Verified Reviews
Very satisfied
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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The service I received was very good as always.
Experience from: 19 Jul 2023
A. A.
24 Aug 2023
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Excellent service
Experience from: 15 Jul 2023
A. A.
24 Aug 2023
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Yeah
Experience from: 15 Jul 2023
A. A.
24 Aug 2023
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Service was good and fast
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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I love you Lacoste
Experience from: 20 Jul 2023
A. A.
24 Aug 2023
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I worn Lacoste all my life, by far my favourite brand. Style and quality are second to none.
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Great
Experience from: 19 Jul 2023
A. A.
24 Aug 2023
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Easy ordering experience and excellent quality products (most of which are stylish) and hardwearing. However, to make 5 stars I’d like you to move away from DHL returns to the likes of DPD or Royal Mail due to many poor experiences.
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Fast delivery
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Always had good service over the years I have been buying from Lacoste no problems atall
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Fully satisfied
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Tried to get further information from customer service but very poorly handled.
Experience from: 19 Jul 2023
A. A.
24 Aug 2023
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some items could wash better tshirts
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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I’m always recommending Lacoste Paris to my friends
Experience from: 18 Jul 2023
A. A.
24 Aug 2023
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Iam very happy with material and design chice
Experience from: 19 Jul 2023
A. A.
24 Aug 2023
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Very quick and easy ordering on line at good sale price at the time fast and efficient delivery
Experience from: 19 Jul 2023
A. A.
24 Aug 2023
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Great service as usual from lacoste
Experience from: 11 Jul 2023
A. A.
24 Aug 2023
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Very good
Experience from: 19 Jul 2023
A. A.
19 Aug 2023
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service wise was very good already recommend to my friends but after the last shirt i bought il have to rethink the decision !!!!!
Experience from: 11 Jul 2023