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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

827 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

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A. A.
1 Feb 2024
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I have shown my sister and she now is one of your customers online
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Fantastic service.
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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It was a streamlined process
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Please release more colours for this line! It has a very nice tough texture which doesn't lose its shape even after several washes! Please keep this line and add more colours and watch Lacoste's sales goes up!! Lacoste never fails to disappoint me. But at a similar price range as Ralph Lauren, I feel they could at least package the items as good as Ralph Lauren's. Like, if you buy a certain amount of clothings at Ralph Lauren, you will get a super nicely packed HARD box with ribbons for free. Whilst at Lacoste, it's just a very lackluster paper bag that is folded up like a box.
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Ordered bag before Christmas, by 12th January still hadn't received. Had to order another one as Lacoste & DPD didn't know where my first order was. Finally got refund on 16th January. 2nd bag arrived as advised.
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Very happy with it
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Very comfy and stylish jumper.
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Great service
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Very easy to order and quick next day delivery
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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excellent product! met my expectations.
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Good customer service
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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Amazing
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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Always good delivery and great products.
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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Great service, arrived quickly and boxed really nice so just had to put the wrapping paper around it.
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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Certainly
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Lacoste is a quality brand and has nice styles and designs
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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No happy with the material as it shrunk after one wash
Experience from: 20 Dec 2023
A. A.
1 Feb 2024
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Design wise better than market leader ( Nike) But if you reduce 20% price then it can be affordable by many more . If you only turget high end then ok . Make sure your ultimate worker ( China , Vietnam or Bangladesh ) having minimum wages to live a batter life Make sure your products are eco friendly . I walk through a my kitchen and it was bit oily and I found it’s too slippery then my old Fila trainer . A product of this price can be more useful in different surface . You can reduce some weight These are my observations after using few days
Experience from: 19 Dec 2023
A. A.
1 Feb 2024
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Yes but returning items from UK isn’t straightforward
Experience from: 20 Dec 2023
A. A.
1 Feb 2024
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Easy to order promp delivery
Experience from: 21 Dec 2023