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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

827 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

A. A.
1 Feb 2024
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Very happy with the whole transaction, from ordering on the website to the delivery.
Experience from: 27 Dec 2023
A. A.
1 Feb 2024
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Great style choice fit and prices
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Definitely recommend Lacoste
Experience from: 27 Dec 2023
A. A.
1 Feb 2024
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Good quality products
Experience from: 27 Dec 2023
A. A.
1 Feb 2024
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Would buy again
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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I have experienced very poor customer service. I have tried to return my trainer and i explained them tat i have wear the trainer and the sole is very slippery. But they seems do not believe me
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Very good service
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Stylish brand that I trust
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Super fast delivery & quality of the item
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Need to change the item
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Great service and product
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Fantastic value and quality
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Great products
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Worth joining
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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Very disappointed that the item wasn’t checked for a security tag before being sent out to me.
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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service is good
Experience from: 26 Dec 2023
A. A.
1 Feb 2024
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I was unsatisfied with receiving the wrong colour
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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First class service
Experience from: 21 Dec 2023
A. A.
1 Feb 2024
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Satisfied with the service
Experience from: 22 Dec 2023
A. A.
1 Feb 2024
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Service, delivery, price, materials all from lacoste was perfect
Experience from: 26 Dec 2023