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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

827 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
16 Feb 2024
Verified review
Collected and verified by Verified Reviews
Very satisfied with the overall service and quality of the item
Experience from: 12 Jan 2024
A. A.
16 Feb 2024
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Collected and verified by Verified Reviews
Always loved Lacoste since I was joining and as a parent now I have passed this onto my son who is now also a big fan.
Experience from: 12 Jan 2024
A. A.
16 Feb 2024
Verified review
Collected and verified by Verified Reviews
The product is good. It is exactly as described and it arrived quickly in the post. My one criticism would be that I had to get the product posted to a family member in Edinburgh and then get them to forward it on to me. This is because Lacoste does not post to the Northern Isles(Orkney and Shetland). I hope Lacoste will in the future mail products to these locations.
Experience from: 10 Jan 2024
A. A.
16 Feb 2024
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Always loved Lacoste
Experience from: 12 Jan 2024
A. A.
15 Feb 2024
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Speedy delivery and easy returns
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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So cool
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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Thanks.
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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Prompt and hassle free
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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very satisfied
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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I received professional service as expected. Thanks!
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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Easy to order and quick delivery
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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Great quality items. Quick delivery and packed well.
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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I am satisfied with service of lacoste.
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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Service given was first class
Experience from: 14 Jan 2024
A. A.
15 Feb 2024
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I’m very satisfied from this product
Experience from: 12 Jan 2024
A. A.
15 Feb 2024
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Great advice and quick delivery
Experience from: 11 Jan 2024
A. A.
15 Feb 2024
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Hench
Experience from: 13 Jan 2024
A. A.
15 Feb 2024
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Made up with item
Experience from: 12 Jan 2024
A. A.
15 Feb 2024
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Fast delivery and good price in sale!
Experience from: 13 Jan 2024
A. A.
15 Feb 2024
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I love the service of the Lacoste and the products
Experience from: 11 Jan 2024