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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 302 reviews since 22/05/2021

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4.7

Based on 3 389 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

827 reviews mention delivery, with 89% positive feedback.

"Excellent service. Fast delivery and easy returns"

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
23 Feb 2024
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Lovely polos but just a little too expensive. A real treat to enjoy occasionally.
Experience from: 20 Jan 2024
A. A.
23 Feb 2024
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100%
Experience from: 18 Jan 2024
A. A.
23 Feb 2024
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Good quality material and worth for money
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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Good on the whole though a couple of times they cancel part of my order with no warning . Which is annoying
Experience from: 18 Jan 2024
A. A.
23 Feb 2024
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Great stuff
Experience from: 18 Jan 2024
A. A.
23 Feb 2024
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Excellent service, no faults to advise.
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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Not enough sales!
Experience from: 18 Jan 2024
A. A.
23 Feb 2024
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Good cotton
Experience from: 18 Jan 2024
A. A.
23 Feb 2024
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Fantastic service
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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I'm very keen to see family and friends use the website as it is easy to use
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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It's lovely gear, but at a price.
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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I love Lacoste, comfortable and classy for everyday.
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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I love it but wish they had more options in the bigger sizes
Experience from: 17 Jan 2024
A. A.
23 Feb 2024
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Satisfied
Experience from: 17 Jan 2024
A. A.
17 Feb 2024
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Satisfied with the service
Experience from: 2 Jan 2024
A. A.
17 Feb 2024
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Good online service and good sale price.
Experience from: 12 Jan 2024
A. A.
17 Feb 2024
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Will buy again
Experience from: 4 Jan 2024
A. A.
17 Feb 2024
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I love Lacoste products. They are always of such good quality.Excellent service too.
Experience from: 2 Jan 2024
A. A.
17 Feb 2024
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It’s a smart brand
Experience from: 13 Jan 2024
A. A.
17 Feb 2024
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For classic quality and style, Lacoste, in my personal opinion, are at the top
Experience from: 13 Jan 2024