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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

R. R.
27 Mar 2025
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Very good tracksuits
Experience from: 28 Feb 2025
D. W.
27 Mar 2025
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Very satisfied with lacoste products can't buy that offen as on minimum wage.
Experience from: 27 Feb 2025
R. C.
27 Mar 2025
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great service/return service
Experience from: 27 Feb 2025
S. G.
27 Mar 2025
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Overall good service.. free delivery 🚚🚚 can drag on so I normally pay for express delivery 📦 now.
Experience from: 24 Feb 2025
A. H.
24 Mar 2025
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Excellent service and exchange process.Customer service very helpful.
Experience from: 21 Feb 2025
R. W.
24 Mar 2025
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Quick delivery - item arrived in well protective packaging- Backpack is very stylish - bought for 19 year old boy. - materials are great - looks neat/smart on
Experience from: 21 Feb 2025
C. W.
24 Mar 2025
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Love lecoste
Experience from: 21 Feb 2025
P. M.
10 Mar 2025
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Great site with impeccable service, highly recommend to all friends and family.
Experience from: 18 Feb 2025
V. D.
10 Mar 2025
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Nice
Experience from: 7 Feb 2025
C. L.
10 Mar 2025
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5 Stars !!
Experience from: 7 Feb 2025
P. F.
10 Mar 2025
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Brilliant 👍
Experience from: 10 Feb 2025
M. T.
10 Mar 2025
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Product quality excellence, order and delivery process was effortless
Experience from: 7 Feb 2025
E. C.
10 Mar 2025
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Easy
Experience from: 12 Feb 2025
K. S.
10 Mar 2025
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Slick new kicks prefect
Experience from: 7 Feb 2025
T. G.
10 Mar 2025
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Good comfy products. Lacks colour choices.
Experience from: 7 Feb 2025
K. W.
21 Feb 2025
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Great service
Experience from: 4 Feb 2025
D. P.
20 Feb 2025
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Great service, great brand, would highly recommend.
Experience from: 3 Feb 2025
L. I.
15 Feb 2025
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Good trainers
Experience from: 29 Jan 2025
D. P.
11 Feb 2025
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Lacoste have made orering on line so much easier than many other brands.
Experience from: 12 Nov 2024
S. M.
9 Feb 2025
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Super fast delivery, excellent service
Experience from: 9 Jan 2025