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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 309 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

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5 ★

M. H.
9 Feb 2025
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nice well made product
Experience from: 22 Jan 2025
K. B.
30 Jan 2025
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N/A
Experience from: 6 Jan 2025
G. A.
30 Jan 2025
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Excellent service.
Experience from: 7 Jan 2025
A. S.
30 Jan 2025
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I'm very satisfied with this delivery. Also very fast delivery
Experience from: 30 Dec 2024
N. R.
28 Jan 2025
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Maybe a little expensive but well worth the comfort!
Experience from: 19 Dec 2024
K. P.
19 Jan 2025
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Always lovely quality
Experience from: 19 Dec 2024
K. O.
18 Jan 2025
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Always great quality
Experience from: 18 Dec 2024
M. C.
18 Jan 2025
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Bag fantastic! Service and delivery very poor. My original order was lost so I had reorder and pay priority delivery fee to make sure bag arrived for Xmas.
Experience from: 18 Dec 2024
L. G.
12 Jan 2025
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Having a problem with my free customised polo that I had free from you which was made too big but nobody wants to own up to the mistakes so I will not recommend Lacoste to my family and friends
Experience from: 12 Dec 2024
M. R.
12 Jan 2025
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Excellent quality clothing.
Experience from: 10 Dec 2024
A. O.
11 Jan 2025
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I love it
Experience from: 12 Dec 2024
K. A.
11 Jan 2025
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Very satisfied
Experience from: 11 Dec 2024
N. P.
11 Jan 2025
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N/a
Experience from: 11 Dec 2024
P. B.
10 Jan 2025
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Good, but dfar too expensive for most people.
Experience from: 10 Dec 2024
M. P.
10 Jan 2025
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I've already told my mates
Experience from: 11 Dec 2024
R. M.
10 Jan 2025
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Love
Experience from: 9 Dec 2024
J. R.
9 Jan 2025
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Excellent service and quality clothing
Experience from: 9 Dec 2024
L. D.
9 Jan 2025
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Excellent
Experience from: 10 Dec 2024
A. H.
9 Jan 2025
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Quality products and also in the shops, such friendly staff
Experience from: 9 Dec 2024
K. J.
6 Jan 2025
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would be lovely if package was received
Experience from: 5 Dec 2024