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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 314 reviews since 22/05/2021

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4.7

Based on 3 396 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

829 reviews mention delivery, with 89% positive feedback.

"I was really satisfied with the price, the delivery time and the condition to which the box and contents were presented. Excellent service."

"Fast delivery and communication"

"Excellent service. Fast delivery and easy returns"

Digital experience

189 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

121 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

79 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Michael M.
9 Aug 2025
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...
Experience from: 10 Jul 2025
Karl R.
9 Aug 2025
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good service and value
Experience from: 9 Jul 2025
James C.
9 Aug 2025
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Extremely satisfied with both items , quick delivery as well
Experience from: 9 Jul 2025
Nick H.
9 Aug 2025
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Love the heritage of Lacoste
Experience from: 9 Jul 2025
Karoline V.
9 Aug 2025
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The quality and how they fit it’s perfect.
Experience from: 5 Jul 2025
Mark S.
9 Aug 2025
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Never had and issues.
Experience from: 4 Jul 2025
Ryan M.
9 Aug 2025
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Returning the items was difficult and when dpd eventually took my return I did not receive a tracking number so I can’t confirm if it’s going to Lacoste to process my return.
Experience from: 6 Jul 2025
Amanda W.
9 Aug 2025
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Lacoste make high quality clothes that look good and last well.
Experience from: 9 Jul 2025
Alba H.
9 Aug 2025
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Satisfied
Experience from: 9 Jul 2025
N. S.
9 Aug 2025
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Excellent as always
Experience from: 6 Jul 2025
Kamel A.
9 Aug 2025
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Very satisfying
Experience from: 7 Jul 2025
G. M.
9 Aug 2025
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Service is amazing
Experience from: 7 Jul 2025
Dave L.
8 Aug 2025
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As ever great service and product from Lacoste, a tad on the expensive side but you get what you pay for these days
Experience from: 9 Jul 2025
Andrii M.
8 Aug 2025
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I'm 100 percent satisfied with the service and convinience of the site
Experience from: 9 Jul 2025
Kourosh N.
8 Aug 2025
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Very nice
Experience from: 9 Jul 2025
Alice H.
8 Aug 2025
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I love the denim bucket hat
Experience from: 10 Jul 2025
Shaun C.
8 Aug 2025
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The order and process worked just fine.
Experience from: 9 Jul 2025
Clive L.
8 Aug 2025
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Speedy despatch with helpful tracking.
Experience from: 9 Jul 2025
M. B.
8 Aug 2025
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Wonderful company to shop with. Most efficient in every way, and quality, consistent merchandise. Thank you
Experience from: 9 Jul 2025
Sharon G.
8 Aug 2025
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Excellent
Experience from: 9 Jul 2025