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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Robin A.
17 Nov 2025
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Quick efficient ordering and delivery, great website to have all the measurements.
Experience from: 17 Oct 2025
David J.
17 Nov 2025
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Been wearing Lacoste since the 80s. Great clothes and accessories.
Experience from: 17 Oct 2025
Kate G.
17 Nov 2025
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Really great quality everything I’ve bought from here will last well it’s all nicely made. When I’ve had a question about anything and needed help with an order the customer service have been very helpful
Experience from: 17 Oct 2025
M. W.
17 Nov 2025
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Satisfied
Experience from: 17 Oct 2025
Kevin L.
17 Nov 2025
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I am very happy every time I purchase items from Lacoste whether it’s online or in any of the stores
Experience from: 13 Oct 2025
O. K.
17 Nov 2025
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Excellent service
Experience from: 17 Oct 2025
Paul V.
17 Nov 2025
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Very satisfied with service
Experience from: 16 Oct 2025
Fabricio S.
17 Nov 2025
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The clothes are well-designed and the materials are of good quality.
Experience from: 15 Oct 2025
Alex D.
16 Nov 2025
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Yes, always make great clothing, not cheap but the longevity makes the clothes value for money
Experience from: 16 Oct 2025
R. F.
16 Nov 2025
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Excellent service and quality
Experience from: 16 Oct 2025
Keith J.
16 Nov 2025
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I’m always happy with everything I buy from Lacoste.
Experience from: 17 Oct 2025
Paul R.
16 Nov 2025
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Excellent service and great choice of clothing.
Experience from: 17 Oct 2025
Neil K.
16 Nov 2025
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Always happy with Lacoste service.
Experience from: 15 Oct 2025
Samuel E.
16 Nov 2025
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It’s all about luxury
Experience from: 17 Oct 2025
John C.
13 Nov 2025
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Will always wear and recommend Lacoste.
Experience from: 15 Oct 2025
Leslie W.
13 Nov 2025
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GREAT SERVIE AND DELIVERY THX
Experience from: 14 Oct 2025
Wayne C.
13 Nov 2025
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Yeah, Ordering and where necessary return services are very straight forward and practical
Experience from: 15 Oct 2025
A. S.
13 Nov 2025
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Nice I liked it
Experience from: 15 Oct 2025
Stuart W.
13 Nov 2025
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Brilliant
Experience from: 13 Oct 2025
Leo C.
13 Nov 2025
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Yes,only issue is that it is very expensive.
Experience from: 12 Oct 2025