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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 289 reviews since 22/05/2021

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4.7

Based on 3 385 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

826 reviews mention delivery, with 89% positive feedback.

"The turnaround time regarding delivery and communication thereof was excellent."

"Quick delivery no problem"

"Quick delivery"

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

3 ★

4 ★

5 ★

Simon G.
23 Nov 2025
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Excellent service - order and receive Very happy with all 3 purchases I have made
Experience from: 23 Oct 2025
Kevin B.
23 Nov 2025
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Service and products excellent as usual
Experience from: 21 Oct 2025
K. M.
23 Nov 2025
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Fantastic service
Experience from: 23 Oct 2025
Paul M.
23 Nov 2025
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Excellent
Experience from: 23 Oct 2025
Steven O.
23 Nov 2025
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great online offers
Experience from: 18 Oct 2025
Steven O.
23 Nov 2025
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easy to order online
Experience from: 21 Oct 2025
Peter P.
22 Nov 2025
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Excellent service and good quality products
Experience from: 22 Oct 2025
Mounir D.
22 Nov 2025
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One of my favourit brands.
Experience from: 24 Oct 2025
Danial V.
22 Nov 2025
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Very satisfied with the product
Experience from: 24 Oct 2025
Ian C.
22 Nov 2025
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good
Experience from: 21 Oct 2025
Scott B.
22 Nov 2025
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Lacoste still setting the standard.
Experience from: 21 Oct 2025
Hassan A.
22 Nov 2025
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I’m very satisfied
Experience from: 22 Oct 2025
Alan S.
22 Nov 2025
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Quick delivery
Experience from: 22 Oct 2025
Adrian B.
22 Nov 2025
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Always quality products for a good price. Great value for money
Experience from: 22 Oct 2025
Veronika M.
22 Nov 2025
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Big fan of Lacoste! Always great quality and style. Excellent service every time. One love!
Experience from: 21 Oct 2025
Richard J.
22 Nov 2025
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Very good service
Experience from: 21 Oct 2025
Debbie H.
22 Nov 2025
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Lacoste is first class service with any issues resolved straight away
Experience from: 21 Oct 2025
Roman F.
22 Nov 2025
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One of the best customer service
Experience from: 22 Oct 2025
Pavel S.
22 Nov 2025
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Perfect
Experience from: 21 Oct 2025
Tim S.
22 Nov 2025
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Superb
Experience from: 22 Oct 2025