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Review Summary
Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.
Delivery
"The turnaround time regarding delivery and communication thereof was excellent."
"Quick delivery no problem"
"Quick delivery"
Digital experience
"Slick website and delivery service."
"I like the online shopping experience with Lacoste"
"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"
Team expertise
"The team at the shop are always very helpful"
"Staff, very pleasant and helpful, brand has class."
"Very good service offered."
Friendliness & courtesy
"Loic in customer service was brilliant"
"Love the site and customer services always happy to help"
"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"
Choice
"Always well made and plenty of choices"
"Great company with fantastic quality items and a great array of choice"
"Fabulous designs, great size options and excellent quality."
Responsiveness
"Good quick service Good communications"
"Prompt service and delivery"
"Quick service"
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Bianca I.
26 Nov 2025
Verified reviewVery satisfy
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Stephanie L.
26 Nov 2025
Verified reviewYour customer service is pathetic. I can get no help with an issue that was cause bye the incompetence of George in your Regent Street store. My husband probably buys 15-20 Lacoste shirts a year and we are now looking for another brand. This is pathetic. I am disgusted.
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Ian H.
26 Nov 2025
Verified reviewLacoste remains the number one choice for me when it comes to my wardrobe
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Sara M.
25 Nov 2025
Verified reviewGOOD QUALITY ESPECIALLY IF YOU HAVE A CODE OR A DEAL ON ALWAYS BUT THESE FOR MY SON.
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Adam K.
25 Nov 2025
Verified reviewThe service was great overall.
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David F.
24 Nov 2025
Verified reviewExcellent delivery service
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Neil B.
23 Nov 2025
Verified reviewLacoste never fail to impress with quality, service and price.
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Jonathan B.
23 Nov 2025
Verified reviewAlways quality stuff
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Edouard B.
23 Nov 2025
Verified reviewI never received it and you refused to take responsibility and said that it will take a month to make a decision. Therefore I have paid for it and you have not delivered
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Darren K.
23 Nov 2025
Verified reviewAlways recommend Lacoste as its my go to brand but sizing can be an issue at times
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John C.
23 Nov 2025
Verified reviewA very positive experience from selection to payment. Excellent choice.
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Dorian T.
23 Nov 2025
Verified reviewQuality and style
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Donna H.
23 Nov 2025
Verified reviewGood
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Scott M.
23 Nov 2025
Verified reviewTerrible, awful, woeful customer service
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Kenneth I.
23 Nov 2025
Verified reviewI have many Lacoste items, and have always found them to be top quality.
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D. M.
23 Nov 2025
Verified reviewVery satisfied with the service Lacoste gives.
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Bryan M.
23 Nov 2025
Verified reviewNearly two weeks on from Lacoste receiving the return and still no refund - not good enough.
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Paul G.
23 Nov 2025
Verified reviewNo never received the item and still waiting for a refund
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Moz D.
23 Nov 2025
Verified reviewItems purchased were exactly what I orders. Bht Lacoste need more variety and competitive prices. And discount page should me constant !
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Linda S.
23 Nov 2025
Verified reviewExcellent delivery
Reviews displayed in chronological order
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