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37 boulevard de Montmorency 75016 Paris

Reviews for Lacoste.com

Total: 11 269 reviews since 22/05/2021

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4.7

Based on 3 387 reviews from the last 12 months

5

84%
4

8%
3

3%
2

1%
1

4%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

Lacoste comes across as a brand people return to for everyday wear, with clothing that fits many occasions from safari and sport events to smart casual and office use. Customers also mention a good look and feel, along with a sense of loyalty built over time.

Reviews often praise the quality, long-lasting feel, quick delivery, and simple online purchase. Packaging is described as gorgeous, and customer service as excellent, with one shopper highlighting brilliant support. Lacoste also appears to suit practical needs, with one handbag praised for being sturdy, comfortable, and a good size for carrying electronic devices.

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Delivery

821 reviews mention delivery, with 89% positive feedback.

"Delivery was quick and on time. Products good quality and as described."

"Every thing from lacoste is very well made. Delivery is quick"

"Delivery went fine - which is not always the case round here."

Digital experience

190 reviews mention the digital experience, with 95% positive feedback.

"Slick website and delivery service."

"I like the online shopping experience with Lacoste"

"Website is easy to navigate, the quality is excellent & the delivery either the gift box makes it perfect"

Team expertise

124 reviews mention our team's expertise, with 93% positive feedback.

"The team at the shop are always very helpful"

"Staff, very pleasant and helpful, brand has class."

"Very good service offered."

Friendliness & courtesy

87 reviews mention our friendliness and courtesy, with 93% positive feedback.

"Loic in customer service was brilliant"

"Love the site and customer services always happy to help"

"Always satisfied with Lacoste service and products, staff in my local store (Manchester) are lovely and most helpful on every visit"

Choice

81 reviews mention choice, with 95% positive feedback.

"Always well made and plenty of choices"

"Great company with fantastic quality items and a great array of choice"

"Fabulous designs, great size options and excellent quality."

Responsiveness

68 reviews mention our responsiveness, with 96% positive feedback.

"Good quick service Good communications"

"Prompt service and delivery"

"Quick service"

1 ★

2 ★

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5 ★

Anthony B.
2 Aug 2026
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Very quick service and quality items
Experience from: 23 Jun 2026
Matt B.
1 Aug 2026
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Would only buy your gear now whilst on sale.
Experience from: 29 Jun 2026
Farhan H.
1 Aug 2026
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Worst customer service experience of my life
Experience from: 28 Jun 2026
Jeremy E.
1 Aug 2026
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Quick postage
Experience from: 28 Jun 2026
Stephen S.
1 Aug 2026
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Good fast service
Experience from: 28 Jun 2026
Matthew M.
1 Aug 2026
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Super easy to deal with, on fuss.
Experience from: 28 Jun 2026
Jaspal S.
1 Aug 2026
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Quality items
Experience from: 27 Jun 2026
G. H.
1 Aug 2026
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Top notch as always
Experience from: 28 Jun 2026
Nidhi S.
1 Aug 2026
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I bought this for my hubby and he is really impressed with it.
Experience from: 29 Jun 2026
C. P.
1 Aug 2026
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Bit slow with delivery. But simple returns and good product
Experience from: 28 Jun 2026
Arlene O.
1 Aug 2026
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Delivery was a little slow but overall it worked out.
Experience from: 29 Jun 2026
Alan L.
1 Aug 2026
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Very satisfied with the service
Experience from: 28 Jun 2026
Nonso andrew E.
1 Aug 2026
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I’m pleased with the the product
Experience from: 29 Jun 2026
Mitch T.
1 Aug 2026
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Lacoste is a tier above other products to me. Always very good quality and very pleased with my order.
Experience from: 28 Jun 2026
Jason F.
1 Aug 2026
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Good quality
Experience from: 27 Jun 2026
Stephen P.
1 Aug 2026
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Great service, quick delivery.
Experience from: 29 Jun 2026
B. H.
1 Aug 2026
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Nice jacket
Experience from: 28 Jun 2026
Sue B.
1 Aug 2026
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Amazing quality and reasonable prices
Experience from: 28 Jun 2026
Colleen B.
1 Aug 2026
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Great choice
Experience from: 29 Jun 2026
Frank M.
1 Aug 2026
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I have been a customer of Lacoste for a long time and have always been very satisfied with the pieces that I have purchased
Experience from: 29 Jun 2026