What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
29 Nov 2023
Verified review
Collected and verified by Verified Reviews
Tricky at first as i thought the train was sold out, because of the information on the booking selection page...'sold out' on all ticket types but in grey not highlighted. Pushed ahead with booking and not stopped from booking so assumed all was well...and so far so good.
Experience from: 28 Nov 2023
A. A.
23 Nov 2023
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Every thing was really easy
Experience from: 22 Nov 2023
A. A.
22 Nov 2023
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EASY TO BOOK, VERY EFFICIENT SOFTWARE, EASY TO NAVIGATE IF ONE WANTS TO CHANGE DATE. WE ALWAYS TAKE ITALO TRAIS BECAUSE THEY ARE CLEAN AND TRAVELERS ARE INFORMED ALL THE TIME IF THERE ARE DELAYS
Experience from: 14 Nov 2023
A. A.
22 Nov 2023
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good service, clear instructions
Experience from: 20 Nov 2023
A. A.
15 Nov 2023
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Easy
Experience from: 14 Sept 2020
A. A.
15 Nov 2023
Verified review
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Yes it is good
Experience from: 13 Aug 2020
A. A.
15 Nov 2023
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Easy to navigate.
Experience from: 14 Sept 2020
A. A.
15 Nov 2023
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Excellent service. Fast, accurate and efficient.
Experience from: 3 Sept 2020
A. A.
15 Nov 2023
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Easy to book.
Experience from: 16 Oct 2020
A. A.
15 Nov 2023
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Easy website!!
Experience from: 8 Sept 2020
A. A.
15 Nov 2023
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Very quick and professional.
Experience from: 21 Sept 2020
A. A.
15 Nov 2023
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I would have given 5 stars weren't it for the fact that there was no information about the seat orientation with respect to sitting forward with the direction of travel. Some people get negatively affected when sitting opposite the travel direction. Thank you!!! :-)
Experience from: 8 Oct 2020
A. A.
15 Nov 2023
Verified review
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good and easy for traveling
Experience from: 16 Aug 2020
A. A.
15 Nov 2023
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It was easy and useful. Especially seat's drawing ware convenience.
Experience from: 22 Sept 2020
A. A.
15 Nov 2023
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Easy and logical.
Experience from: 15 Aug 2020
A. A.
15 Nov 2023
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None
Experience from: 2 Oct 2020
A. A.
15 Nov 2023
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Exelente
Experience from: 30 Aug 2020
A. A.
15 Nov 2023
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Very good booking system! It is easy to book train tickets!
Experience from: 10 Aug 2020
A. A.
15 Nov 2023
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Non
Experience from: 19 Aug 2020
A. A.
15 Nov 2023
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N/a
Experience from: 10 Oct 2020