What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

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5 ★

A. A.
14 Jun 2024
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It was relatively easy to manage.
Experience from: 13 Jun 2024
A. A.
8 Jun 2024
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Rapido el servicio
Experience from: 7 Jun 2024
A. A.
2 Jun 2024
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System much easier and precisely provided relevant steps to go through quickly
Experience from: 1 Jun 2024
A. A.
28 May 2024
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I liked the quick format, considering that I don't read foreign languages very well, everything was clear to me.
Experience from: 27 May 2024
A. A.
17 May 2024
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Once I understood how to navigate it was easy. Thank you.
Experience from: 17 May 2024
A. A.
8 May 2024
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Ease of use.
Experience from: 7 May 2024
A. A.
4 May 2024
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Fast
Experience from: 3 May 2024
A. A.
3 May 2024
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good
Experience from: 2 May 2024
A. A.
29 Apr 2024
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Easy to process
Experience from: 28 Apr 2024
A. A.
27 Apr 2024
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My experience with buying tickets was easy, fast and efficient thank you.
Experience from: 26 Apr 2024
A. A.
15 Apr 2024
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really fast service.Good information ,Everything clear.I will recommand any one buy ticket if like fast and good service. thank you
Experience from: 15 Apr 2024
A. A.
11 Apr 2024
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Good
Experience from: 10 Apr 2024
A. A.
10 Apr 2024
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A little difficult for me because I'm not Italian
Experience from: 9 Apr 2024
A. A.
1 Apr 2024
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I am a senior but am traveling with a mix of seniors and adults. I wanted to be the main contact but the site would only let an adult be the main contact. Even after I registered it still showed me as an adult so I had to go back and change myself from a senior to an adult so that I could be the main contact person.
Experience from: 24 Mar 2024
A. A.
24 Mar 2024
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Easy to manage
Experience from: 23 Mar 2024
A. A.
18 Mar 2024
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thanks - it was very easy to book
Experience from: 17 Mar 2024
A. A.
7 Mar 2024
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Looking forward to experiencing your train service
Experience from: 6 Mar 2024
A. A.
4 Mar 2024
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It's easy to use.
Experience from: 1 Mar 2024
A. A.
4 Mar 2024
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easy to pay
Experience from: 28 Feb 2024
A. A.
4 Mar 2024
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easy and simple
Experience from: 26 Feb 2024