What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

A. A.
2 Sept 2024
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Easy to follow the steps
Experience from: 1 Sept 2024
A. A.
31 Aug 2024
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Perfect
Experience from: 30 Aug 2024
A. A.
18 Aug 2024
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very convinient
Experience from: 17 Aug 2024
A. A.
17 Aug 2024
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Wonderful!
Experience from: 16 Aug 2024
A. A.
12 Aug 2024
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Good service
Experience from: 11 Aug 2024
A. A.
11 Aug 2024
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Easy and fast
Experience from: 10 Aug 2024
A. A.
8 Aug 2024
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OK
Experience from: 7 Aug 2024
A. A.
6 Aug 2024
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Easy and friendly
Experience from: 1 Aug 2024
A. A.
6 Aug 2024
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No problems booking tickets on italotreno website
Experience from: 30 Jul 2024
A. A.
6 Aug 2024
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I have bought a ticket and, when asked to send the ticket to my email, nothing has happened.
Experience from: 29 Jul 2024
A. A.
6 Aug 2024
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Amazing
Experience from: 1 Aug 2024
A. A.
6 Aug 2024
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Very satisfied
Experience from: 30 Jul 2024
A. A.
30 Jul 2024
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Very difficult to use
Experience from: 22 Jul 2024
A. A.
1 Jul 2024
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Since day one I reserve with Italo, I become more addicted to visit Italy more and more. Thank you for the ease of reservation and good prices.
Experience from: 30 Jun 2024
A. A.
27 Jun 2024
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Quick and easy
Experience from: 26 Jun 2024
A. A.
27 Jun 2024
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E' impossibile cambiare i dati del passeggero durante l'acquisto dei biglietti, diventa un problema ogni volta che devo acquistare biglietti non a mio nome. Pessimo anche il sistema di punti e premi.
Experience from: 19 Jun 2024
A. A.
27 Jun 2024
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Clear and easy.
Experience from: 21 Jun 2024
A. A.
27 Jun 2024
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I made a reservation to Ferrara and want to add two other reservations. I do not see how to do that without having to exit the website and re-access it.
Experience from: 23 Jun 2024
A. A.
20 Jun 2024
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Quick and user fiiendly
Experience from: 18 Jun 2024
A. A.
19 Jun 2024
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Very user friendly app and easy to use
Experience from: 18 Jun 2024