What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

E. D.
19 Jun 2025
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I didn't receive an email of my tickets I didn't receive an invoice The site said that you should CALL THEM to get an invoices Unacceptable
Experience from: 11 Jun 2025
I. R.
13 Jun 2025
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Buena
Experience from: 11 Jun 2025
R. S.
13 Jun 2025
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won't accept my credit card payment
Experience from: 4 Jun 2025
A. G.
9 Jun 2025
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The site Super easy to use!
Experience from: 3 Jun 2025
N. S.
9 Jun 2025
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It was fast, it was easy, with many options and discounts available. Highly recommended
Experience from: 4 Jun 2025
P. C.
9 Jun 2025
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Can't add tickets to my apple wallet
Experience from: 1 Jun 2025
S. B.
30 May 2025
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I wasn't able to pick seats on our outbound trip and the system just assigned random seats and different carts despite me booking for our family
Experience from: 29 May 2025
K. A.
28 May 2025
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Sempre procedure bene
Experience from: 27 May 2025
K. M.
27 May 2025
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Took less than 5 minutes to book a ticket! Love the flexibility!
Experience from: 26 May 2025
D. P.
23 May 2025
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Muy bueno
Experience from: 22 May 2025
K. W.
13 May 2025
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Molto semplice e autoesplicativo Una proposta di miglioramento dopo che la data di viaggio è stata selezionata è stata trasferita solo la data, non il giorno della settimana nel modulo!
Experience from: 12 May 2025
M. F.
6 May 2025
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Very easy to reach the final step
Experience from: 5 May 2025
R. D.
2 May 2025
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I was not able to add tickets to Apple Wallet. Apart from that everything went well and smoothly. Thanks.
Experience from: 1 May 2025
Dong hoon K.
27 Apr 2025
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I have tried to be your internet member, but failed. It's so difficult to key-in password. Continuously errors happen. And, one more thing, can you let me know I can purchase the tickets under Italo Friends? We are totally 4 members.
Experience from: 26 Apr 2025
C. C.
25 Apr 2025
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Fast, simple and easy. Thanks!
Experience from: 24 Apr 2025
A. B.
23 Apr 2025
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Very easy to use and very good prices
Experience from: 22 Apr 2025
V. H.
22 Apr 2025
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Great!
Experience from: 21 Apr 2025
P. F.
17 Apr 2025
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Great site and very straight forward .
Experience from: 16 Apr 2025
C. C.
14 Apr 2025
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Espectacular!
Experience from: 13 Apr 2025
J. P.
6 Apr 2025
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Very easily understood and straightforward. This was my first time using the website. Thank you.
Experience from: 5 Apr 2025