What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

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5 ★

R. M.
19 Aug 2025
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•Unlike sf, it's great that tickets can be added iPhone Wallet. •On the other hand, I wish the schedule were also compatible with iPhone. ・For the credit card info at the time of purchase, wouldn't it be sufficient to use just the last two digits for the expiration year? ・It would be very helpful if the seat selection screen had a slightly larger display area when viewed on a smartphone.
Experience from: 17 Aug 2025
J. R.
19 Aug 2025
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Was told that fast Track comes with the ticket but when loaded in the app it says not available
Experience from: 11 Aug 2025
Sulaiman A.
19 Aug 2025
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Excellent
Experience from: 15 Aug 2025
Amit A.
10 Aug 2025
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The information on the website is freindly and clear.
Experience from: 9 Aug 2025
E. M.
4 Aug 2025
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friendly interface, everything pk
Experience from: 3 Aug 2025
H. L.
3 Aug 2025
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easy to access
Experience from: 2 Aug 2025
T. A.
1 Aug 2025
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No seat choice. My wife and I got two seats in completely separate cars.
Experience from: 23 Jul 2025
Brenda T.
1 Aug 2025
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First time traveling by Train, in a foreign country, and Italo made the booking process smooth and easy.
Experience from: 31 Jul 2025
L. M.
24 Jul 2025
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Easy
Experience from: 23 Jul 2025
M. L.
23 Jul 2025
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PAGINA WEB MUY INTUITIVA Y FACIL
Experience from: 22 Jul 2025
G. S.
23 Jul 2025
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Un poco relentizada, y con trabas a la hora de cargar los pasajes en la página web
Experience from: 22 Jul 2025
C. R.
21 Jul 2025
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User friendly when purchasing online.
Experience from: 20 Jul 2025
R. W.
20 Jul 2025
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Easy to use website with clear info.
Experience from: 19 Jul 2025
J. S.
15 Jul 2025
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Wow!
Experience from: 14 Jul 2025
H. P.
14 Jul 2025
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Very easy to navigate
Experience from: 10 Jul 2025
Prernaa S.
14 Jul 2025
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.
Experience from: 6 Jul 2025
E. B.
14 Jul 2025
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easy to use
Experience from: 12 Jul 2025
Morris H.
29 Jun 2025
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Smooth…easy to use!
Experience from: 25 Jun 2025
Mark C.
29 Jun 2025
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I requested tickets for two (2) seniors and one (1) child of 11 years. The fare was a Smart ticket. The seniors were assigned tickets in coach 7 (seats 10 and 55) and the child was coach 10 seat 8. What type of programming would clearly offer tickets of such an unsafe nature.
Experience from: 21 Jun 2025
L. L.
19 Jun 2025
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No
Experience from: 12 Jun 2025