What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

Giustina P.
16 Mar 2026
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Avrei desiderato che ogni volta che mettevo la lingua italiana non tornasse subito all'inglese Per il resto tutto tranquillo
Experience from: 11 Mar 2026
C. S.
16 Mar 2026
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La verdad, es la primera vez que compro en este sitio, espero todo funcione como esta operaciòn, sencilla sin problemas y que todo se cumpla ;o)
Experience from: 11 Mar 2026
Federico B.
16 Mar 2026
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Il servizio di questo sito è stato decente per tanti anni, ma ora è completamente rotto. Per favore aggiustate le API e il backend, perchè ad ogni singola azione vi sono COSTANTI errori dal server. Tant'è che s'è mangiato un biglietto, l'ultimo disponibile, dando errore e costringendo a prenderne uno diverso.
Experience from: 8 Mar 2026
I. M.
11 Mar 2026
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Great experience
Experience from: 4 Mar 2026
Gustavo R.
11 Mar 2026
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.
Experience from: 3 Mar 2026
Y. C.
11 Mar 2026
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I am a USA citizen, but the emails are in Italian. I don't know where I can make a correction. Please make a change. Thanks.
Experience from: 3 Mar 2026
D. R.
8 Mar 2026
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Diese Site fünktioniert sehr gut
Experience from: 1 Mar 2026
G. M.
8 Mar 2026
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Excellent and fast
Experience from: 3 Mar 2026
M. F.
8 Mar 2026
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Amazing and easy app to use.
Experience from: 3 Mar 2026
A. B.
8 Mar 2026
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Great
Experience from: 2 Mar 2026
P. G.
5 Mar 2026
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Il sito è terribile. 30 minuti per il pagamento e non mi ha inviato né il biglietto via email né la ricevuta
Experience from: 25 Feb 2026
W. S.
11 Oct 2025
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Non sono italiano, quindi quando registro un numero di telefono del profilo, devo mettere un davanti al prefisso del paese, ma sono stato rimbalzato molte volte perché non potevo inserire nient'altro che numeri.
Experience from: 3 Oct 2025
Donald O.
11 Oct 2025
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Very easy and fast
Experience from: 3 Oct 2025
D. S.
2 Oct 2025
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Easy and convenient !
Experience from: 1 Oct 2025
David P.
24 Sept 2025
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Very easy to do
Experience from: 23 Sept 2025
B. D.
24 Sept 2025
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Easy
Experience from: 23 Sept 2025
D. X.
21 Sept 2025
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Great service
Experience from: 20 Sept 2025
Ji hee P.
13 Sept 2025
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doesnt work to Add the apple wallet
Experience from: 5 Sept 2025
Rachael B.
29 Aug 2025
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Always travel with Italian when possible in Italy
Experience from: 28 Aug 2025
Marcia I.
25 Aug 2025
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Excellent, easy to purchase tickets Thank you, Marcia
Experience from: 24 Aug 2025