What do Internet users think about italotreno.com ?

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride. The site is praised for its clear information, simple navigation, and complete overview of fares, while a few reviews note problems with card acceptance, slow pages, and tickets or invoices not arriving or being hard to download. One customer also wanted a seat map showing window positions. italotreno gathers mostly positive feedback with 392 reviews published in total and an average rating of 4.4 stars.

Reviews for Italotreno.com

Total: 392 reviews since 31/03/2023

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4.4

Based on 191 reviews from the last 12 months

5

74%
4

12%
3

4%
2

5%
1

5%

1 ★

2 ★

3 ★

4 ★

5 ★

Review Summary

italotreno is often described as easy to use, with clear explanations, smooth booking, and quick access to timetables and ticket purchase. Some customers also mention affordable prices, convenient schedules, and a very comfortable train ride.

This summary is AI-Generated

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Digital experience

58 reviews mention the digital experience, with 81% positive feedback.

"Easy to navigate in the site"

"Easy to navigate website and to book. Congratulations to Italo!"

"This was my first time ever buying a train ticket and it was very easy to navigate."

1 ★

2 ★

3 ★

4 ★

5 ★

Edward D.
11 May 2026
Verified review
Collected and verified by Verified Reviews
DIFFICULT TO USE
Experience from: 3 May 2026
A. K.
11 May 2026
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Good experience
Experience from: 4 May 2026
C. G.
11 May 2026
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Il sisteme di prenotazione è poco intuitivo
Experience from: 4 May 2026
A. K.
11 May 2026
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Good experience
Experience from: 4 May 2026
Liliana angelica M.
9 May 2026
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ALL GOOD
Experience from: 3 May 2026
C. B.
9 May 2026
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good
Experience from: 1 May 2026
D. B.
9 May 2026
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I made the reservation-Kathleen McAuliffe and it was very exasperating. My selections were changed or erased throughout the process and my card of choice wasn't accepted. It took an hour to schedule the tickets, which wasn't a difficult process without those interruptions.
Experience from: 1 May 2026
D. M.
30 Apr 2026
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easy and quick
Experience from: 29 Apr 2026
Harry M.
30 Apr 2026
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Muy buen servicio
Experience from: 29 Apr 2026
L. T.
28 Apr 2026
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C'est bon.
Experience from: 27 Apr 2026
O. D.
28 Apr 2026
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Easy to booking
Experience from: 27 Apr 2026
O. G.
28 Apr 2026
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Hi. After I purchased tickets, yoru Invoice service only for Italian, Vatikano or one other local persons not foreigners, like us. Your Invoices data page doesn't involve for foreigners. It will be helpful if you develop it. Thank you
Experience from: 27 Apr 2026
C. G.
24 Apr 2026
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To easyl
Experience from: 23 Apr 2026
A. Z.
21 Apr 2026
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Your network works very well.
Experience from: 20 Apr 2026
H. B.
20 Apr 2026
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Easy
Experience from: 19 Apr 2026
Nicharde M.
19 Apr 2026
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Excelent! Very quickly!
Experience from: 18 Apr 2026
B. G.
19 Apr 2026
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was easy and clear steps
Experience from: 18 Apr 2026
C. P.
19 Apr 2026
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.
Experience from: 11 Apr 2026
M. M.
19 Apr 2026
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Excellent
Experience from: 13 Apr 2026
Y. S.
19 Apr 2026
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Iyunus
Experience from: 17 Apr 2026